For sales teams, every minute spent waiting for technical support is a minute not spent connecting with prospects. Readymode, a leading outbound customer engagement platform, is eliminating this friction with the integration of Agentforce, an advanced in-product AI chat solution from Salesforce. This integration provides users with real-time, first-line customer support 24/7 directly within the Readymode interface, ensuring sales agents can resolve issues instantly and stay focused on driving revenue.
Readymode integrates Agentforce, a Salesforce AI chat solution, for 24/7 in-platform support.
The AI provides immediate assistance to sales agents without leaving their workflow.
It reduces wait times and minimizes downtime by automating responses to common inquiries.
The system is trained on product knowledge and evolves with customer feedback.
This allows human support teams to focus on more complex, escalated issues.
The integration enhances Readymode's position as an AI-forward sales platform.
The primary goal of the Agentforce integration is to keep sales teams productive and dialing. When agents encounter issues—whether troubleshooting a feature, optimizing call cadences, or navigating account settings—they can now get immediate, intelligent assistance without submitting a support ticket or waiting for business hours. This seamless, in-platform guidance acts as a always-available support expert, dramatically reducing disruptions to the sales workflow.
"This is a massive step forward for our customer experience," said Francis Pendon, Director of Customer Support at Readymode. "Our users rely on us during critical business hours — and now, with Agentforce embedded into the product, they're no longer left waiting for answers. It's like having a support expert sitting next to every agent and admin, 24/7."
Agentforce is designed to handle high volumes of inquiries consistently, even during peak calling hours, product updates, or onboarding surges. By automating responses to frequently asked questions, it ensures reliable support is available at any time. This scalable solution not only improves the experience for the end-user but also creates operational efficiency for Readymode's own support team, freeing human experts to dedicate their time to more complex and nuanced customer needs.
Readymode's approach to AI emphasizes enhancement, not replacement. The company underscores that while AI boosts efficiency and responsiveness, the human element of support remains a core value. Agentforce is trained on a deep well of product knowledge and real customer interactions, and its responses are designed to be continuously improved based on user feedback.
"Our goal has always been to deliver faster, more reliable support to our customers," said Jason Jantz, Chief Executive Officer at Readymode. "With Agentforce, we're expanding our support capacity exponentially without sacrificing quality. Customers will experience shorter wait times, quicker resolutions, and greater productivity. And while AI enhances efficiency and responsiveness, we remain fully committed to providing the same human expertise and personalized care our customers value."
The integration of Agentforce into the Readymode platform marks a significant investment in the productivity of its users. By embedding intelligent, always-available support directly into the sales workflow, Readymode is not just solving a pain point—it is proactively equipping sales teams with the tools to minimize friction and maximize their time connecting with customers.
About Readymode
Readymode is a cloud-based, outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. Readymode is at the core of the conversation; we're designed for businesses that want to maximize productivity and scale affordably.
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