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Information Services Group (ISG), a global AI-centered technology research and advisory firm, has launched a comprehensive research study to examine how providers are supporting enterprises in transitioning from fragmented workplace tools to fully orchestrated, experience-led hybrid work environments. The study focuses on digital workplace services and AI-enabled platforms that advance hybrid workplace strategy, operations, and employee experience.
Enterprises increasingly face the challenge of boosting productivity while managing complex hybrid setups. They are seeking integrated solutions that blend strategic advisory expertise with intelligent platforms to drive sustained digital workplace modernization.
The upcoming ISG Provider Lens® Future of Work — Services report will assess providers across four key quadrants to help enterprises build effective hybrid work models.
Workplace Strategy and Enablement Services evaluate providers that integrate human, digital, and physical workplace elements while delivering sustainability strategies aligned with organizational goals.
Digital Workplace Operations and Support Services examine providers responsible for end-to-end building, transitioning, and operating digital workplaces, including omnichannel service desk and contextualized end-user support.
AI-augmented Collaboration and Experience Services cover providers that deploy and optimize AI-driven collaboration tools, such as copilots and contextual assistants, to enhance communication and teamwork in hybrid settings.
Smart and Sustainable Workplace Services assess providers focused on optimizing physical spaces for hybrid collaboration, including space utilization, energy efficiency, environmental impact reduction, and employee well-being.
The Future of Work — Solutions report will evaluate technology platforms that support modern digital workplaces.
Digital Employee Experience (DEX) Solutions quadrant reviews providers offering end-user experience management and telemetry-based insights, with capabilities for continuous endpoint monitoring and automated remediation.
AI-enabled End-user Computing Solutions quadrant analyzes providers integrating AI into modern end-user computing technologies to deliver predictive analytics, automation, and enhanced security for workplace environments.
Geographically focused versions of the Services report will cover global markets as well as the U.S., U.K., Australia, Brazil, Germany, Switzerland, and the U.S. public sector. The research draws on ISG’s extensive client experience and includes expanded customer experience data to reflect real enterprise feedback.
“Enterprises are under growing pressure to enhance productivity and manage increasingly complex hybrid work environments,” said Iain Fisher, director at ISG. “With AI delivering value in both routine and complex use cases, companies seek providers that combine strategic advisory services with intelligent platforms for sustained digital workplace modernization.”
These reports will equip enterprise buyers to assess current vendors, explore new partnerships, and identify suitable offerings, while supporting ISG advisors in guiding clients toward optimal provider selections.
About ISG Provider Lens® Research
The ISG Provider Lens® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
About ISG
ISG is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
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