Laserfiche, a leading SaaS provider of intelligent content management and business process automation, has been named a Customers’ Choice in the 2025 Gartner Peer Insights ‘Voice of the Customer’: Document Management report for the sixth consecutive year. Announced on July 8, 2025, this distinction, based on 308 customer reviews as of March 31, 2025, places Laserfiche in the upper-right quadrant for exceeding market averages in User Interest and Adoption and Overall Experience.
Rating: 4.7 stars from 308 reviews, with a 92% Willingness to Recommend.
Recognition: Only vendor named both a Leader in the 2024 Gartner Magic Quadrant and 2025 Customers’ Choice.
AI Innovations: Launched Smart Fields and Smart Chat in June 2025 for enhanced automation.
Use Cases: Streamlines workflows in government, education, healthcare, and manufacturing.
Market Context: Addresses the 70-80% of enterprise data that is unstructured.
Client Impact: West-Mark reduced processing times and optimized supply chain purchasing.
Thomas Phelps IV, SVP of Corporate Strategy and CIO at Laserfiche, stated, “We’re proud to be the only company recognized both as a Leader in the latest Magic QuadrantTM for Document Management and in the upper-right quadrant of the ‘Voice of the Customer’ report.” The platform’s AI-powered tools, including Smart Fields for automated data extraction and Smart Chat for intuitive content insights, drive efficiency and scalability. David Hixson, CIO at West-Mark, noted, “Laserfiche’s data governance and automation tools have allowed us to cut processing times, optimize supply chain purchasing and avoid added costs for oversupplying components.”
Gartner estimates 70-80% of enterprise information is unstructured, making document management tools critical for digital transformation. Laserfiche’s solutions, used in government, education, financial services, and manufacturing, optimize workflows and enhance compliance through robust security and audit trails. Customer reviews highlight its versatility: a government Chief Data Officer praised its enterprise records management, while an education Managing Director reported cost savings from automating manual processes.
Laserfiche’s 4.7-star rating and 92% recommendation rate reflect strong user satisfaction. Posts on X echo this sentiment, with users like @laserfiche celebrating the recognition. The company’s June 2025 AI innovations position it to lead the $7.5 billion document management market, projected to grow at a 10.8% CAGR through 2030. To explore customer reviews, download the 2025 Gartner Peer Insights report at Laserfiche’s website.
Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes — from startups to Fortune 500 enterprises — Laserfiche empowers teams to boost productivity, foster collaboration, and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe, and Asia.
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