As enterprises increasingly shift toward AI-driven operations, IT service models are evolving from traditional support structures to intelligent, automated, and outcome-based frameworks. Infosys has announced an expanded multi-year collaboration with GlobalFoundries to deliver AI-led managed services across the semiconductor manufacturer’s global IT landscape. The partnership aims to modernize operations, enhance resilience, and improve end-user experiences through automation and continuous optimization.
Infosys has expanded its multi-year partnership with GlobalFoundries for AI-led IT managed services.
The engagement covers application, infrastructure, data, and service desk operations across GF’s enterprise IT landscape.
The model shifts GF from externally supported IT operations to an AI-driven managed services framework.
The collaboration leverages automation and predictive operations to improve efficiency and reduce IT incidents.
Infosys will apply semiconductor domain expertise and AI capabilities to improve user experience and lower total cost of ownership.
The initiative supports GF’s broader digital transformation toward resilient and intelligent IT operations.
Infosys, a global leader in AI-first business consulting and technology services, has announced an expanded collaboration with GlobalFoundries, a leading semiconductor manufacturer. The engagement focuses on transforming GF’s enterprise IT operations into a fully managed, AI-enabled service model.
Under this multi-year partnership, Infosys will oversee end-to-end management of GF’s application ecosystems, IT infrastructure, data systems, and service desk operations. The objective is to transition from traditional outsourced IT support to a more integrated, AI-driven operating model designed for continuous optimization and improved operational resilience.
The collaboration introduces an AI-led managed services framework aimed at improving efficiency, reducing incidents, and enhancing overall IT service delivery. By embedding automation and intelligence into core operations, Infosys will help GlobalFoundries shift from reactive IT management to predictive and autonomous service execution.
The engagement is expected to streamline IT workflows across multiple layers of enterprise systems, enabling faster issue resolution, improved system reliability, and a more consistent end-user experience across GlobalFoundries’ global operations.
GlobalFoundries emphasized that the partnership supports its broader goal of modernizing IT infrastructure and strengthening operational performance across its semiconductor business.
"The renewed collaboration marks a significant step forward in GF's journey to modernize IT operations and achieve higher levels of efficiency, resilience and user experience. As a leading global semiconductor manufacturer, we are committed to advancing our digital transformation to drive greater reliability and value. Collaborating with Infosys will help us equip our teams with next–generation capabilities to accelerate this transformation journey," said Vishal Mehra, Chief Information Officer, GlobalFoundries.
Infosys highlighted its focus on delivering measurable outcomes through AI, automation, and domain-specific expertise across enterprise technology environments.
"By combining our deep domain expertise, AI capabilities and an outcome-based operating model, we will help GF reduce incidents, improve end-user experiences and sustainably lower TCO over the long term. Infosys will unlock AI value at scale to play a central role in driving intelligent operations, helping GF transition from reactive IT management to predictive and autonomous service delivery," said Anand Swaminathan, EVP & Global Industry Leader, Communications, Media & Technology, Infosys.
A key element of the collaboration is Infosys’ domain expertise in the semiconductor industry, combined with its AI-first service delivery model. This combination is expected to enhance operational efficiency while enabling more intelligent decision-making across IT systems.
By integrating AI capabilities into core IT operations, Infosys aims to help GlobalFoundries improve system reliability, optimize resource utilization, and reduce total cost of ownership over time. The shift toward autonomous IT operations reflects a broader industry trend toward AI-enabled enterprise transformation.
The expanded partnership represents a strategic move toward predictive IT operations, where systems are designed to anticipate and resolve issues before they impact users. This model aligns with growing enterprise demand for resilient, self-healing infrastructure and continuous service improvement.
As enterprises like GlobalFoundries adopt AI-led managed services, the focus is shifting from maintenance-driven IT models to intelligence-driven ecosystems that prioritize performance, automation, and scalability.
Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY) is a global leader in AI first business consulting and technology services. Over 325,000 of our people work to amplify human potential and create the next opportunity for people, businesses, and communities. As navigators of enterprise transformation, we enable businesses in 63 countries to unlock AI value at scale. With over four decades of experience in managing the systems and workings of global enterprises, we accelerate business transformation through our AI-first value framework, deep domain expertise, and our unique ability to orchestrate innovations from our AI-native partner ecosystem. Infosys is recognised as the fastest growing IT services brand globally, committed to being a well-governed, environmentally sustainable partner for our clients where deep talent expertise, in an inclusive workplace, help them navigate their next.
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