BackBox, a leading Network Cyber Resilience Platform, has been honored with the Best Customer Service award at the 2025 SC Awards. Announced at the RSA Conference, this prestigious accolade recognizes BackBox’s exceptional dedication to supporting its global customers, empowering network teams with unparalleled service in network automation and security.
BackBox wins Best Customer Service in 2025 SC Awards.
Offers 24/7 premium support with no-cost phone assistance.
Achieves perfect CSAT score of 5 and NPS of 93.
Provides peer support via forums and personalized service.
Recognized as a leader in network automation and security.
Supports network teams with free updates and patches.
BackBox’s commitment to customer success earned it the top spot in the Best Customer Service category of the 2025 SC Awards. The company’s support model goes beyond issue resolution, enabling network teams to optimize configurations and thrive in complex environments. Standard support includes global phone, email, and web-based assistance, while premium SLA customers receive 24/7 access and on-site support options, all at no additional cost.
"This recognition reflects our deep commitment to every customer, every step of the way," said BackBox CEO Rekha Shenoy. "Providing exceptional support is a fundamental commitment woven into the fabric of our innovation and platform development. We go beyond resolving issues – we empower network teams to thrive."
BackBox’s robust support ecosystem sets it apart in the cybersecurity industry. The platform offers a strong peer support community through forums and FAQs, fostering collaboration and knowledge sharing. Customers consistently praise the personalized service, which is reflected in BackBox’s perfect customer satisfaction (CSAT) score of 5 and an industry-leading Net Promoter Score (NPS) of 93.
"Compared to most other vendors, BackBox offers extraordinary support. They solve problems quickly and help extend your configuration," said one enterprise user on G2.
SC Media’s write-up highlighted BackBox as “a leader in network automation and security,” emphasizing its service-first approach. The 2025 SC Awards, now in its 28th year, evaluated hundreds of entries across 33 categories, with a judging panel of CISOs and industry experts focusing on technical merit and real-world impact. BackBox stood out among competitors like CrowdStrike and Fortinet, solidifying its reputation as a trusted partner for network teams.
"This year's winners rose to the top, but they did so in a field crowded with standout talent, bold ideas, and hard-earned innovation," said Tom Spring, Senior Editorial Director, SC Media.
BackBox’s 2025 SC Awards win underscores its leadership in delivering exceptional customer service alongside cutting-edge network automation and security solutions. By prioritizing customer empowerment and seamless support, BackBox continues to drive cyber resilience for organizations worldwide.
More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes.
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