Zoho Corporation announced a 40% year-over-year (YoY) customer growth among global small businesses in the first half of 2025, alongside new capabilities across its SMB-focused solutions: Bigin by Zoho CRM, Zoho Commerce, Zoho Solo, Zoho Contracts, Zoho Start, and Zoho Notebook. These updates, revealed on September 3, 2025, aim to boost productivity, revenue, and operational efficiency for small and medium-sized businesses (SMBs).
Zoho reports 40% YoY SMB customer growth in H1 2025.
New features enhance Bigin, Zoho Commerce, Solo, Contracts, Start, and Notebook.
Bigin adds AI agents, booking management, and integrations with Shopify, Quickbooks.
Zoho Commerce supports digital downloads, loyalty programs, and social selling.
Zoho Solo offers mobile-first tools for solopreneurs with upcoming AI insights.
Zoho Start now available in all 50 US states, free for LLC registration.
Zoho’s ecosystem delivers usable, scalable, and affordable tools tailored to SMB needs. Raju Vegesna, Global Chief Evangelist, stated, “We have been delivering enterprise technology accessible to small businesses at consumer price points for three decades.” The new developments focus on helping SMBs navigate resource constraints and market changes with advanced, AI-driven solutions.
Bigin by Zoho CRM: Launched in 2020, Bigin now includes built-in booking management, integrations with Quickbooks, Shopify, and 10+ payment gateways like Stripe and PayPal. Upcoming features include AI agents (Reply Assistant, Cross-sell Genie, Churn Analyzer), integration with Zoho MCP and Zia AgentStudio, and a refreshed iOS app with Apple Intelligence for call transcripts and task summaries.
Zoho Commerce: Enhanced to support digital downloads, loyalty programs, and cart abandonment recovery. It offers 15+ new store templates, native iOS/Android apps, and social selling via WhatsApp, plus B2B features like quote management and credit limits.
Zoho Solo: A mobile-first app for solopreneurs, now supporting timesheets, mileage tracking, and card scanning, with upcoming multi-currency and AI insights.
Zoho Contracts: Features AI-assisted contract lifecycle management, deeper Zoho CRM integration, enhanced e-signatures, multi-organization support, and ChatGPT integration for streamlined compliance and negotiations.
Zoho Start: Now available in all 50 US states and Washington, D.C., offering free LLC registration (plus state fees), expedited filings in nine states, and options for business domains and phone numbers.
Zoho Notebook’s updates, powered by Zia AI, include AI transcription, mind maps, writing assistance, smart tags, and voice search/translation. Future enhancements will integrate with Bigin and Zoho CRM for sales insights, centralizing documentation for SMB teams.
Zoho emphasizes customer privacy, avoiding ad-revenue models and ensuring data security through owned data centers. Its AI tools, including Zia, are not trained on customer data, balancing utility and cost-efficiency. With 125 million users across 600,000+ businesses, Zoho continues to prioritize trust and value.
Zoho Corporation, headquartered in Austin, Texas, and Chennai, India, offers 55+ apps across business categories. Privately held with 18,000+ employees, Zoho serves over 130 million users globally, driving productivity and growth for SMBs and enterprises.
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