Infosys and LogicMonitor have partnered to enhance IT operations observability, integrating Infosys AIOps Insights with LogicMonitor’s Edwin AI. This collaboration aims to improve performance, reliability, and customer experience in complex IT environments, driving enterprise operational excellence.
Infosys, a global leader in digital services, and LogicMonitor, a leading SaaS-based hybrid observability platform, have announced a strategic collaboration to transform IT operations. By integrating Infosys AIOps Insights, part of the Infosys Cobalt cloud offering, with LogicMonitor’s Edwin AI, the partnership enhances observability across on-premises, multi-cloud, and critical device environments. “We are proud to collaborate with LogicMonitor to redefine the observability landscape,” said Anant Adya, EVP and Service Offering Head, Infosys.
The combined solution aims to reduce problem diagnosis and resolution time by up to 30% and minimize redundant alerts by up to 70%, providing comprehensive visibility across IT systems. It offers persona-based insights, enabling proactive resolutions and improved forecasting for business decisions. “As enterprises navigate increasingly complex IT environments that span on-premises, multi-cloud, and critical devices, the need for a unified, hybrid observability platform powered by AI has never been greater,” said Michael Tarbet, Global Vice President, MSP & Channel, LogicMonitor.
The collaboration has delivered tangible results for clients. “We are pleased with the progress we are making with the LogicMonitor platform. By increasing proactive issue detection capabilities and noise reduction by 40%, we have minimized downtime and improved overall operational efficiency, directly impacting business continuity and performance,” said Patrick Atkins, Director - IT Operations, Sally Beauty Holdings, Inc. This underscores the partnership’s ability to strengthen IT ecosystems and ensure operational stability.
Leveraging Infosys’s AI-driven expertise and LogicMonitor’s advanced observability, the partnership equips enterprises to manage complex hybrid IT environments effectively. It supports cost reduction, IT resilience, and enhanced customer experiences, meeting the growing demand for AI-powered observability solutions. The collaboration drives innovation, enabling businesses to stay competitive in a dynamic digital landscape.
This partnership between Infosys and LogicMonitor positions them as leaders in the AIOps market, delivering transformative solutions for enterprise IT operations. By reducing resolution times, minimizing alert noise, and providing actionable insights, the collaboration empowers businesses to achieve operational excellence and drive innovation.
LogicMonitor® offers hybrid observability powered by AI. The company's SaaS-based platform, LM Envision, enables observability across on-prem and multi-cloud environments. A Visionary on the 2024 Gartner Magic Quadrant for Observability, LogicMonitor provides IT and business teams operational visibility and predictability across their technologies and applications to focus less on troubleshooting and more on delivering extraordinary employee and customer experiences.
Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
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