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Verint, The CX Automation Company™, today announced Dave Rhodes has been named Chief Executive Officer, effective immediately. Rhodes, who previously served as CEO of Calabrio prior to its combination with Verint, will lead the newly unified organization as it pursues its vision of becoming the definitive leader in CX Automation.
Rhodes’ appointment marks a key milestone as Verint integrates Calabrio’s capabilities to strengthen its position in the rapidly evolving CX Automation market. The unified organization leverages one of the world’s largest customer experience data sets to power AI-driven solutions that enhance engagement, efficiency, and outcomes across contact centers, back offices, and digital channels.
"We are in a rare moment," said Dave Rhodes, chief executive officer at Verint. "Brands are under enormous pressure to harness AI to drive tangible business value, immediately. At Verint, our customers are already navigating this moment to achieve higher sales, lower churn and unlock groundbreaking levels of workforce productivity. We are uniquely positioned to transform this industry and drive CX Automation to unprecedented levels."
"Bringing these organizations together under one leadership team and one brand is how we deliver on the promise we've made to our customers," Rhodes added. "Business outcomes, now — that's what we deliver, and that's what sets us apart."
The combined Verint-Calabrio platform empowers brands to automate CX processes with AI-powered bots, conversational intelligence, and advanced analytics, driving measurable results for more than 80 of the Fortune 100 companies.
"Dave is exactly the right leader for this moment," said Mike Lipps, chairman at Verint. "He brings a proven track record of scaling high-growth software businesses, a deep understanding of the CX and workforce engagement market, and a clear-eyed vision for what this combined company can become. The board has full confidence in Dave's ability to build on Verint's extraordinary foundation and accelerate our path to market leadership."
Rhodes assumes leadership of a company that now combines Verint's global enterprise automation capabilities and AI-powered platform with Calabrio's widely adopted workforce engagement solutions. The combination creates one of the largest customer experience data sets in the world and a portfolio that spans workforce engagement, agentic and conversational AI, copilot bots, and CX analytics.
About Verint
Verint is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint CX Automation Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®.
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