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FJ Management, a privately held family-owned holding company with more than 17,000 employees across 28 U.S. states, has transformed how it delivers HR service and employee support using UKG. The company now provides faster, smarter, and more consistent experiences across its diverse businesses.
Quick Intel
FJ Management oversees a wide range of frontline-heavy businesses with industry-specific staffing models, turnover patterns, and employee demographics. This complexity creates significant challenges for HR teams supporting 24/7 operations, high-demand service roles, and skilled technical positions.
The organization uses the full UKG Pro suite, including workforce management, recruiting, and onboarding tools. UKG People Assist has dramatically improved the previously manual process of answering day-to-day HR and workplace policy questions across vastly different workforces.
“UKG People Assist™ is a breakthrough solution that has dramatically improved how our employees receive support around the clock and across our diverse operating companies,” said Amanda Poitra, Chief Human Resources Officer at FJ Management. “Achieving consistency and responsiveness across vastly different work environments is one of the organization’s most important HR mandates. UKG lets us rise to the challenge of accommodating the different needs and demographics across our businesses, especially in frontline-heavy environments.”
By centralizing and automating responses to employee questions, UKG People Assist has enabled FJ Management to handle nearly 78,000 requests efficiently. This has reduced the volume of routine inquiries flowing to HR teams, allowing HR leaders to spend more time on high-value activities.
“By reducing the volume of routine inquiries flowing to HR teams, our HR leaders now spend more time where they add the greatest value,” said Poitra. “We have gained valuable time to focus on culture-building, leadership development, engagement initiatives, and recruiting, all areas that directly influence business performance. People Assist not only dramatically improves our frontline employee experience but also enhances HR’s strategic impact across all our operating companies.”
UKG data analytics provide FJ Management with the ability to quickly generate business intelligence and workforce insights related to staffing needs, time-to-hire, and turnover. These insights are shared with controllers, presidents, and HR leaders to support informed decision-making and create consistency across industries.
FJ Management has been a UKG customer for more than a decade. The relationship has evolved from tactical HR, pay, and time management to a true operating platform that delivers a real-time view into the frontline workforce.
“We’ve been a UKG customer for more than a decade, and we’ve been able to transform the experience from tactical HR, pay, and time management to a true operating platform that gives us a real-time view into our frontline workforce,” said Poitra. “UKG provides key insights that let us focus on creating value and building operational excellence. In addition, I trust UKG to follow through on its long-term product commitments, and they have delivered on the AI roadmap they announced a few years ago. UKG is responsive, collaborative, and open to solving challenges with us.”
“The UKG Workforce Operating Platform is built on a simple idea: employees deserve real-time access to the information they need to do their jobs well,” said Bob DelPonte, EVP and Chief Customer Experience Officer at UKG. “By putting timely, meaningful insights into employees’ hands, wherever and whenever they work, UKG helps create more confident and connected workforces. FJ Management is using UKG to give its employees, from the front office to the front lines — including those working around the clock — the visibility they need to make better decisions every day.”
About UKG
UKG is a leading global AI platform for HR, pay, and workforce management. Unifying award-winning solutions with the world’s largest collection of workforce data and people-first AI, UKG delivers unrivaled insights into today’s workforce, helping organizations in every industry turn data into decisions that elevate productivity, culture, and the customer experience. Trusted by more than 80,000 organizations across 150 countries, tens of millions of employees — from small businesses to global enterprises — use UKG every day.
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