Conduent Incorporated, a global technology-driven business solutions provider, announced on July 22, 2025, the expansion of its Electronic Benefits Transfer (EBT) solutions to enhance security and user experience for Supplemental Nutrition Assistance Program (SNAP) recipients. The standout feature, a lock/unlock functionality now live in 12 U.S. states, empowers users to protect their benefits through Conduent’s ConnectEBT mobile app and cardholder portal, addressing the rising threat of EBT fraud.
Lock/unlock feature live in Alabama, Delaware, Georgia, Indiana, Iowa, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Carolina, and Virginia
Part of Conduent’s VeriSight Anti-Fraud Suite, using AI and behavioral analytics
Supports $85B in annual government payments, including 40% of U.S. SNAP
Intelligent IVR detects suspicious call patterns in real time
Plans for EMV chip cards and mobile wallet integration (Apple Pay, Google Pay)
$150M in SNAP benefits stolen nationwide as of Q3 2024
Conduent’s lock/unlock feature, available through the ConnectEBT app and portal, allows SNAP recipients to block all purchases or restrict transactions outside their home state, providing greater control against unauthorized access. As of July 2025, this feature is active in 12 states: Alabama, Delaware, Georgia, Indiana, Iowa, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Carolina, and Virginia, with more states expected to adopt it soon. This addresses the $150 million in SNAP benefits stolen across the U.S. by Q3 2024, driven by skimming and phishing scams.
The lock/unlock functionality is part of Conduent’s VeriSight Anti-Fraud Suite, which includes:
Intelligent IVR System: Uses behavioral analytics to detect suspicious call patterns, such as excessive calls from a single number, restricting access in real time.
Real-Time Usage Alerts: ConnectEBT app users can opt in for instant notifications of account activity, enabling rapid fraud detection.
Identity Verification: VeriSight validates identities and bank account ownership to prevent fraud at enrollment.
“Our EBT lock-and-unlock feature is one of many solutions Conduent is delivering to combat fraud that threatens taxpayer funds,” said Anna Sever, President of Government Solutions at Conduent.
Conduent is preparing states for SNAP cards with EMV chip technology, which reduces skimming risks at points of sale, and mobile wallet integration with Apple Pay and Google Pay for modernized access. These advancements build on Conduent’s history of processing $85 billion in government payments annually and supporting 40% of U.S. SNAP payments.
With 56,000 associates and $3.19 billion in annual revenue, Conduent faces a 14.38% revenue decline but maintains a strong presence in government services, including healthcare claims and child support administration. The company’s EBT solutions, powered by the EPPIC system, offer scalable, secure services via the ConnectEBT app, cardholder portal, and 24/7 support, enhancing user experience while combating fraud.
Conduent’s expanded EBT solutions, particularly the lock/unlock feature, provide a robust response to growing fraud threats, ensuring SNAP benefits reach intended recipients while modernizing access for millions.
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 56,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $85 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day.
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