Paychex, Inc., an industry-leading human capital management (HCM) company, today announced Workforce Intelligence Strengthened by Expertise (WISE), the AI-powered intelligence solution transforming business operations with embedded context-aware intelligence, expert-enabled guidance, and autonomous execution. With Paychex's five decades of trusted data and human expertise at its core, WISE transforms AI from a passive tool to expert-designed agentic workflows.
WISE is the intelligence layer across Paychex Flex, Paycor, and SurePayroll platforms.
Moves beyond single agent to proactive digital workforce executing within customer-defined workflows.
Four pillars: Agents (autonomous digital workers), Intelligence (context-aware intelligence layer), Assistants (multi-channel guidance), Advisory (expert advisor augmentation).
Agents can intelligently schedule shifts and approve timesheets for manager productivity.
Paychex pays 1 out of every 11 American private sector workers for approximately 800,000 customers.
Built on decades of proprietary data, regulatory requirements, and human expertise.
“AI is integral to our growth strategy, and WISE is the next frontier of AI-enabled solutions for Paychex,” said John Gibson, Paychex president and CEO. “Unlike other SMB HCM providers, WISE goes beyond customer support chatbots and is embedded across our expert-enabled technology, anticipating issues and surfacing recommendations to users in the flow of work. Built on a foundation of decades of data, HR and compliance expertise, and trust, we developed WISE to help businesses of all sizes deploy a digital workforce that augments repetitive tasks, enabling people to focus on more strategic work.”
“WISE represents a fundamental shift in how intelligence is applied in HR—from user-directed tools to an agentic platform that works proactively on behalf of customers,” said Ryan Bergstrom, Chief Product Officer at Paychex. “Working collaboratively alongside users for a human in the loop experience that reduces risk and effort, WISE anticipates what matters and proactively takes action autonomously within customer-defined protocols rather than requiring users to search for answers, navigate complex workflows, or react to problems after they occur.”
Agents: Autonomous digital workers capable of reasoning, orchestrating processes, and executing tasks to move work forward. WISE Agents act within parameters set and controlled by the customer, ensuring employers remain in the driver's seat. Agents can intelligently schedule shifts and approve timesheets to help streamline and improve manager productivity.
Intelligence: A context-aware intelligence layer that understands how customers work, what matters most, and when action is needed. Customers utilize WISE Intelligence with HR reporting and predictive analytics that serve actionable insights from real-time data.
Assistants: Personalized, multi-channel guidance and task support delivered across chat, voice, email, text, and collaboration tools for task completion, information retrieval, and regulatory compliance support.
Advisory: Complementing experienced advisors with intelligent systems, WISE proactively alerts Paychex HR experts when a critical moment is on the horizon and enables experienced advisors to guide customers through complex decisions like managing flight risk.
Paychex, Inc. is the digitally driven HR leader that is reimagining how companies address the needs of today's workforce with the most comprehensive, flexible, and innovative HCM solutions for organizations of all sizes. Offering a full spectrum of HR advisory and employee solutions, Paychex pays 1 out of every 11 American private sector workers and is raising the bar in HCM for approximately 800,000 customers in the U.S. and Europe.
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