isolved, a leading human capital management (HCM) solutions provider, is reinforcing its market position through a deep-seated commitment to customer experience. This focus, which integrates technological innovation with direct human connection, has earned the company significant industry recognition and is driving tangible results for its clients. The company's strategy is built on a foundation of rapid support, AI-powered tools, and collaborative communities that empower HR professionals, known as "People Heroes," to achieve more.
isolved earned 38 badges and ranked #1 in 13 categories in the Sapient Voice of the Customer survey.
The company's AI support assistant, "Sam," resolves 88% of chats within minutes directly in the HCM platform.
isolved delivers an average support response time of 27 seconds.
Key customer initiatives include a Customer Advisory Board, the People Heroes Community, and a 2026 national tour.
The strategy is focused on providing enterprise-grade, user-friendly technology for SMB organizations.
This customer-first approach is central to isolved's product development and service delivery.
isolved's customer-centric philosophy has been validated by independent research. In the Sapient Voice of the Customer – HR Systems Survey 2025, the company received 38 badges and ranked first in 13 categories. Stacey Harris, Chief Research Officer and Managing Partner at Sapient Insights Group, noted, “What’s noticeable about isolved is the company’s deeply ingrained commitment to improve to better serve customers, especially in the SMB space. The product continues to evolve and provide smaller companies with enterprise-grade technology that’s user-friendly and produces results.”
A cornerstone of isolved's service innovation is "Sam," an AI-enabled support assistant built directly into the isolved People Cloud. This tool provides customers with instant, 24/7 support for HR, payroll, and benefits questions, while maintaining a seamless connection to live specialists. Early performance data is compelling, showing that 88% of chats are resolved within minutes and live specialist responses average under one minute, setting a new standard for responsiveness in HCM support.
isolved places customer partnership at the core of its innovation process. This is facilitated through structured programs like the Customer Advisory Board (CAB), which guides the company's product roadmap, and the vibrant People Heroes Community. The community serves as an active forum for thousands of HR professionals to connect, share best practices, and access expert advice, with members logging in an average of 24 days per month.
Deepening its personal connection with customers, isolved will launch the People Heroes Tour in 2026. This series of free, in-person events across nine U.S. cities will offer hands-on learning, optimization workshops, and opportunities for professionals to engage directly with isolved experts and peers to explore the latest HCM updates and best practices.
About isolved®
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers.
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