In the competitive landscape of Human Capital Management (HCM) solutions, achieving leadership status requires a combination of powerful technology, strategic vision, and proven customer success. Independent research firms provide critical evaluations that help businesses navigate their choices. A recent in-depth analysis has recognized a prominent platform for its exceptional capabilities and forward-thinking strategy.
ADP Workforce Now has been positioned as a Leader in The Forrester Wave™: HCM Solutions, Q4 2025 report.
The platform received the highest possible scores in 17 criteria across the Current Offering and Strategy categories.
Key strengths highlighted include its top-notch payroll processing, powerful benchmark data, and workforce management.
The evaluation praised ADP Assist, its AI-powered tool that provides automation, insights, and personalized experiences at no extra cost.
Forrester notes the solution is ideal for organizations seeking sophistication in talent and workforce management beyond just payroll.
The platform's comprehensive compliance and managed services were also highly rated by existing customers.
Forrester's assessment involved a rigorous process, evaluating twelve vendors across three key dimensions: strategy, current offering, and customer feedback. This process included a detailed request for information (RFI), live product demonstrations, and in-depth interviews with current clients. The report specifically highlights customer praise for "ADP's overall HCM solution, top-notch payroll, powerful benchmark data, reporting, analytics, and workforce planning."
ADP Workforce Now's leadership position is strongly supported by its strategic direction. The report identifies several key strengths, including solid next-generation innovations and a transparent, cost-effective pricing model that includes AI capabilities without additional charges. Central to this strategy is ADP Assist, an AI-powered tool that delivers process automation, proactive insights, and personalized experiences for users.
The vision for ADP Workforce Now is to be the HCM suite of choice for companies headquartered in North America. Forrester's evaluation supports this, stating, "With ADP Assist, it delivers process automation, proactive insights, and personalized experiences."
Within the Current Offering category, ADP Workforce Now demonstrates comprehensive capabilities that extend across the entire HCM spectrum. It stands out in the payroll market, managing complexities for large global enterprises. The platform also offers end-to-end freelancer management through WorkMarket by ADP and earns top scores for workforce management, bolstered by added labor compliance rules. Other notable features include an award-winning marketplace, industry-leading benchmarking data, and vertical-specific solutions.
The Forrester Wave™ evaluation concluded that "ADP is a tough competitor to the leading vendors in the HCM market and is a great match for organizations looking for more sophistication in both talent and workforce management, outside of just payroll."
This recognition as a Leader by a foremost analyst firm validates ADP's focused approach to HCM innovation. By integrating next-generation AI, robust automation, and deep compliance expertise directly into its platform, ADP Workforce Now provides a powerful, all-in-one solution designed to solve real-world business challenges. This leadership status reinforces its value to organizations seeking a sophisticated and reliable partner to manage their human capital effectively.
About ADP (NASDAQ: ADP)
ADP has been shaping the world of work with innovation and expertise for more than 75 years. As a global leader in HR and payroll solutions, ADP continuously works to solve business challenges for our clients and their workers, from simple, easy-to-use tools for small businesses to fully integrated platforms for global enterprises — and everything in between. Always Designing for People means we're focused on just that – people. We use our unmatched AI-driven insights and proven expertise to design innovative solutions that help people achieve greater success at work. More than 1.1 million clients across 140+ countries rely on ADP's exceptional service to support their people and drive their business forward. HR, Talent, Time Management, Benefits, Compliance, and Payroll.
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