Nextep, a leading HR services firm, has been named a winner of ClearlyRated's Best of HR Services® Award for the second consecutive year. The recognition highlights Nextep's superior service quality, as determined entirely by client ratings. This client-driven award underscores Nextep's consistent leadership in delivering exceptional experiences within the Professional Employer Organization (PEO) industry.
Nextep's Net Promoter Score (NPS) stands 56% higher than the industry average, with 73.4% of clients awarding satisfaction scores of 9 or 10 out of 10—far surpassing the industry benchmark of 55%.
"Either you're a client-focused organization, or you're not, and at Nextep, it's in our DNA," said Brian Fayak, President and CEO of Nextep. "It's our collective responsibility to enhance people's lives by empowering small businesses, and I am so proud of our team and their continued commitment to providing industry-leading customer service."
Nextep's deep commitment to client experience serves as a core differentiator in the PEO sector. The company's expert team delivers guidance and partnership that help businesses confidently navigate complex HR challenges, enabling scalable growth and operational success.
"It's an honor to introduce Nextep as a 2026 Best of HR Services award winner," said Baker Nanduru, CEO of ClearlyRated. "This company keeps client experience front and center, pushing the envelope in innovative service approaches. Their work is shaping the future of HR Services, and it's a privilege to recognize their achievements."
The Best of HR Services Award validates outsourced HR providers that excel in service quality based exclusively on validated client and employee feedback. Winners gain visibility on ClearlyRated.com, a trusted directory that assists buyers in identifying top-performing firms through authentic ratings and testimonials.
About Nextep
Nextep is a leading provider of human resources solutions, offering a comprehensive, tech-forward suite of services, including payroll, employee benefits, HR consulting, and risk and compliance support. With a focus on delivering exceptional customer service, Nextep helps businesses of all sizes thrive. For more information on how a PEO helps a business, visit nextep.com/services/peo.
About ClearlyRated
ClearlyRated is the leading CX platform designed specifically for professional services firms. We help firms leverage the Net Promoter® Score survey methodology to gain deep insights, identify strengths and weaknesses, fuel data-driven action, build reputation and future-proof their organizations with third-party validation. Learn more at https://www.clearlyrated.com/solutions/.
About Best of HR Services™
ClearlyRated's Best of HR Services® Award recognizes outsourced HR providers that have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees. The award program helps service leaders differentiate in a crowded marketplace, and provides prospective clients with an added layer of assurance as they vet outsourced HR firms. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.
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