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A new report from The Hackett Group reveals a significant transformation underway in corporate learning and development, driven by the strategic adoption of artificial intelligence. Advanced L&D software providers are now automating a majority of learning processes and using AI to generate highly targeted content that enhances employee engagement and strategic upskilling.
Top L&D software providers now fully automate 58% of learning processes on average.
Organizations report an average of 50% cost reduction in their learning processes.
AI is being leveraged for rapid, hyper-specific learning content generation and curation.
76% of organizations plan to use Gen AI to document workforce skills, up from 40%.
The technology enhances content relevancy and aligns learning with business strategy.
The Hackett Group's matrix evaluated 19 providers on capabilities and value delivery.
This research arrives as organizations grapple with understanding their current workforce skills and elevating L&D initiatives to a strategic level. According to The Hackett Group’s 2026 Human Resources Key Issues Study, the planned use of Gen AI for skills documentation is seeing a dramatic increase. With this deeper skills understanding, HR leaders are turning to advanced L&D solutions for extensive upskilling campaigns, moving beyond basic administration to strategic advisory roles.
The value realization from these platforms is substantial. Beyond heavy process automation, which dramatically reduces administrative workloads, end users report significant cost savings. The integration of AI and advanced analytics allows for the creation of hyper-specific learning content that strategically targets critical skills, directly supporting business objectives.
The Learning and Development Software Digital World Class® Matrix provides an in-depth guide to the market's most impactful technology providers. The report evaluated 19 providers based on a rigorous set of 28 criteria, divided into two main categories: capability and value realization.
Capability ratings assess a vendor’s capacity to deliver solutions across critical areas like automation, skills mapping, content creation, and analytics, as well as core platform functionalities. Value realization ratings measure the vendor's actual impact on key performance metrics, including cost reduction, workload reduction, employee engagement, and business value.
About The Hackett Group®
The Hackett Group, Inc. is a Gen AI strategic consulting and executive advisory firm that enables Digital World Class® performance. Using AI XPLR™ and ZBrain™ – our ideation through implementation platforms – our experienced professionals help organizations realize the power of Gen AI and achieve quantifiable, breakthrough results, allowing us to be key architects of their Gen AI journey.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.