Yourco, frontline workforce platform that helps organizations reach every frontline employee manage critical workforce interactions and automate routine work with AI, has announced Yourco Frontline Agents purpose-built agents designed to handle everyday frontline requests and workflows through SMS.
Yourco first three Frontline Agents demonstrate how AI can take on different types of work across HR and operations, from managing employee call-offs to making benefits and operational knowledge easier to access.
For organizations with large distributed frontline workforces these interactions happen around clock and don't always happen when or how they need to. Employees may need information or have something to report when HR operations or manager isn't available. When interactions do happen work behind them can require significant time attention to interpret requests find information collect details follow up. Frontline Agents take on more of repetitive work giving HR operations managers more time for work requiring expertise.
Employees simply text company's Yourco number. No company email or mobile app required. Frontline Agents can answer questions using approved company information or handle next steps within supported workflows.
"After working with thousands of organizations that employ a frontline workforce, we have learned that helping these folks take advantage of the power of AI presents a very different challenge," said Brodie Meyer, co-founder and CEO of Yourco. "Many frontline employees aren't sitting at a computer all day, and they shouldn't have to learn a new AI tool just to benefit from it. With Yourco, they text the company number they are already used to texting, and an Agent can step in when it's needed."
Initial Agents include Call-Off Agent manages process that begins when employee reports absence interpreting message collecting required information categorizing call-off supporting next steps reducing manual follow-up giving faster access to staffing info, Benefits Agent helps frontline employees get relevant information from employer benefits materials approved for Agent reducing time HR spends finding delivering existing information, Maintenance Agent uses AI to help authorized frontline employees find relevant information from approved operational documentation making operational knowledge easier to access.
Frontline Agents can take on routine work while HR managers operations teams remain involved when human judgment or intervention needed. Many enterprise AI tools delivered through workplace applications frontline employees do not regularly use Yourco gives enterprises way to instantly deploy AI to frontline workforce through SMS without requiring download mobile app.
About Yourco
Yourco® is a frontline workforce platform built for enterprises with large, distributed workforces. Through two-way SMS, organizations can reach and interact with frontline employees. No company email or mobile app required. The platform manages critical workforce communication and workflows, with AI handling routine requests and automating repetitive work. HR, operations and corporate leaders gain greater visibility across the workforce, helping them make better-informed decisions and reduce organizational risk. Yourco supports tens of millions of frontline employee interactions and is built for the scale and complexity of some of the world’s largest organizations.
