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Information Services Group (ISG), a global AI-centered technology research and advisory firm, has launched two research studies examining human resources outsourcing (HRO) providers that help enterprises modernize HR operations, strengthen employee experience and manage increasingly complex workforce and benefits programs. Findings from the studies will be published in two comprehensive ISG Provider Lens reports, scheduled for release in September 2026.
ISG launches two studies: Transformational HR Outsourcing (HRO) Services and H&W Benefits Administration Services.
Reports to be published in September 2026 covering global and U.S. markets respectively.
ISG has distributed surveys to more than 20 providers for Benefits study and 17 providers for HRO study.
ISG serves more than 900 clients, including 75 of world's top 100 enterprises.
ISG founded in 2006 with 1,500 professionals worldwide.
Reports feature expanded customer experience (CX) data from real-world enterprise feedback.
The Transformational HR Outsourcing (HRO) Services study will evaluate providers delivering multi-process HRO solutions that enable global enterprises to consolidate and transform HR delivery across multiple process towers, often powered by AI-driven approaches. The report will cover the global market for transformational HRO services.
The H&W Benefits Administration Services study will assess providers that support U.S. enterprises with enrollment and eligibility, claims and billing administration, as well as compliance and reporting. The report will examine H&W benefits administration services available in the U.S.
HR organizations are under increasing pressure to deliver consistent employee experiences, improve data flow and manage compliance while modernizing fragmented processes. In benefits administration, rising employee expectations, increasing regulation and the growing complexity of benefit plans are exposing the limits of legacy models. In the broader field of HRO, enterprises are shifting toward integrated, multi-process arrangements that combine operational accountability with workforce analytics, AI-enabled automation and more adaptable service models.
For the H&W Benefits Administration Services study, the research team will produce one quadrant: H&W Benefits Administration Services, evaluating providers offering consult-to-operate models for midsize and large enterprises, supporting benefits programs for active employees, eligible dependents and retirees. Providers will be assessed on their use of intelligent automation, AI-based decision support and self-service capabilities.
For the Transformational HR Outsourcing (HRO) Services study, the research team will produce one quadrant: Multi-process HR Outsourcing (MPHRO) Services, evaluating providers that help enterprises consolidate and transform HR delivery. Providers will be assessed on their ability to design integrated multi-tower solutions, deliver managed HR services, support major HR technology platforms and apply AI-based automation and workforce analytics.
“Enterprises are seeking HR outsourcing partners that combine operational discipline with employee-centric experiences and richer data intelligence,” said Namratha Dharshan, chief business leader at ISG. “As companies embed AI, automation and analytics into HR delivery, choosing the right providers for workforce transformation and benefits becomes a critical strategic decision.”
Enterprise buyers will be able to use insights from the reports to evaluate their current vendor relationships, identify potential new engagements and compare available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients.
Further details on the Transformational HR Outsourcing (HRO) Services study and a list of identified providers are available in the digital brochure. Details on the H&W Benefits Administration Services study and a list of identified providers are available in the digital brochure. Companies not listed as HR outsourcing service providers can contact ISG and ask to be included in the studies.
ISG is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide.
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