Appspace, a leader in the workplace experience category, has announced the launch of the Custom Assistants Framework at the Gartner Digital Workplace Summit. This native workplace AI engine is designed to allow organizations to transform proprietary company data into intelligent, connected actions. Unlike generic chatbots, the framework enables teams to configure tailored working assistants in under 30 minutes. By integrating AI into the core platform DNA, Appspace is moving beyond simple conversational interfaces toward an era of "agentic" orchestration, where AI understands the physical and digital context of the office to solve specific business problems.
Appspace launched the Custom Assistants Framework, a native AI engine for workplace data.
The framework allows for the configuration of custom AI assistants in less than 30 minutes.
It utilizes the Model Context Protocol (MCP), an open standard backed by Google, Anthropic, and Microsoft.
Assistants possess "Workplace DNA," understanding physical location, digital signage, and intranet content.
Integrated workflows connect with enterprise tools like Workday, ServiceNow, and Jira.
Use cases include "Policy Pilots" for HR and "Smart Floor Concierges" for facilities management.
The Custom Assistants Framework represents a shift in strategy from custom development to customer configuration. By making AI native to the platform, assistants can move beyond surfacing insights to triggering immediate actions. Because the engine understands who is in a building, what they are viewing on digital signage, and their specific organizational role, it can provide hyper-personalized support. This contextual awareness allows the platform to bridge the gap between fragmented digital signals and coordinated physical actions.
"We are moving past the era of chat and into the era of agency," says Thomas Philippart de Foy, Chief Design Officer at Appspace. "Our customers do not need another dashboard; they need an engine that anchors digital workflows within the physical and digital office. By making AI native to our core platform, we are giving organizations the power to solve their own specific business problems in minutes, not months."
A central component of the framework is its reliance on the Model Context Protocol (MCP). This open standard provides a flexible integration layer that prevents vendor lock-in, allowing Appspace to link seamlessly with the software ecosystems organizations already use. Whether it is triggering a cleaning ticket in ServiceNow or updating project statuses in Jira, MCP enables the AI to act as a universal connector. This allows fragmented workplace data to be synthesized into automated workflows that support employees, IT, and facilities teams alike.
The framework is designed to simplify the workday by providing role-specific automation. For example, a "Workplace Navigator" can manage an employee's entire day upon arrival—confirming desk reservations and guiding them to meetings in real time. Similarly, facilities operators can use occupancy data to proactively close unused floors and reroute employees via digital signage. These applications demonstrate the next phase of the workplace experience, where AI does not just assist the workforce but actively orchestrates the environment to improve efficiency.
About Appspace
Appspace is the workplace experience platform that keeps everyone in the know. Empower your entire workforce with a single platform for employee communications, digital signage, space reservation, visitor management, and more. Join the more than 170 Fortune 500 companies who rely on Appspace every day.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.