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Five9 has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) for the eighth time, as announced on September 10, 2025. This accolade highlights Five9’s Completeness of Vision and Ability to Execute, affirming its role as a trailblazer in delivering AI-driven, customer-centric solutions.
Five9 named a Leader in Gartner’s 2025 CCaaS Magic Quadrant for the eighth time.
Recognized for Completeness of Vision and Ability to Execute.
Five9 Intelligent CX Platform leverages Genius AI for personalized experiences.
Supports enterprises of all sizes with cloud-native, scalable architecture.
Trusted by over 3,000 customers and 1,400 partners globally.
Stock price: $25.44 (FIVN) as of September 11, 2025, per the finance card above.
Five9’s Intelligent CX Platform, powered by Five9 Genius AI, enables enterprises—from midsize to those with over 10,000 agents—to deliver connected, intelligent, and personalized customer experiences. The platform’s advanced AI, speech recognition, and cloud-native architecture support complex, large-scale contact centers, ensuring seamless orchestration of self-service and agent-assisted interactions. “Helping our customers transform and elevate their customer experiences has been the guiding principle of Five9 from the very beginning,” said Mike Burkland, CEO and Chairman of Five9. “We believe being named a Leader in the Gartner Magic Quadrant for the eighth time validates our strategy and underscores the trust that thousands of enterprises place in Five9.”
Gartner defines CCaaS as SaaS-based applications that unify customer interactions across multiple channels, balancing customer and employee experiences. The 2025 report emphasizes the industry’s shift toward AI-driven automation, advanced analytics, and deeper CRM integrations—areas where Five9 excels. Its platform supports digital and remote engagement while maintaining flexibility for diverse needs, positioning Five9 as a leader alongside NiCE, Genesys, AWS, and Talkdesk in the Gartner Magic Quadrant.
As shown in the finance card above, Five9’s stock (FIVN) closed at $25.44 on September 11, 2025, with a market cap of $2.06 billion. Despite a year-to-date decline from $40.76 in 2024 to $25.44 in September 2025, Five9’s consistent recognition as a CCaaS leader underscores its strong market position and innovation focus, potentially stabilizing investor confidence.
Five9’s eighth recognition as a Leader reflects its consistent innovation and ability to meet evolving market demands. Trusted by over 3,000 customers and 1,400 partners, the company continues to set industry standards with its AI-driven platform, enhancing customer engagement and employee efficiency. The full Gartner report, available for download, provides deeper insights into Five9’s positioning and the CCaaS market.
Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience.
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