Yuno, the global financial infrastructure platform, has launched Payments Concierge, an autonomous AI agent designed to continuously monitor and optimize payment operations for merchants.
Merchants handling global payments often face compounding issues where a single provider outage or suboptimal routing can result in significant revenue loss before detection. Manual investigation and fixes typically require hours of work.
Payments Concierge addresses these challenges by shifting payment optimization from a reactive to a continuous, autonomous process. The AI agent monitors the entire payment stack, analyzes performance, and takes action within the merchant’s configured permissions and security controls.
The AI agent provides real-time anomaly detection, identifying subtle patterns such as specific issuer declines that are difficult to catch manually. It then moves beyond alerts to execute autonomous optimizations, including adjusting routing rules, reordering payment methods at checkout to favor higher approval options, and balancing performance with cost efficiency.
Merchants receive full cost-level transparency at the transaction level, enabling better routing decisions that can save thousands of dollars monthly without compromising approval rates. Additionally, the agent handles instant reporting and analysis, replacing time-consuming data exports and report building with prompt-based generation of granular breakdowns or executive summaries.
Payments Concierge supports multi-channel access through popular messaging platforms, allowing payment teams to interact with the agent where they already work.
“Payment operations today are mostly reactive with teams finding out something broke after the revenue is already lost,” said Juan Pablo Ortega, CEO and co-founder of Yuno. “Payments Concierge is a fundamentally different approach. It’s not a smarter dashboard or a better alert. It’s an autonomous agent that understands a merchant’s entire payment strategy and continuously acts on it. It catches issues humans can’t see, optimizes costs humans can’t track, and executes changes in real-time. This is what agentic infrastructure looks like for payments.”
Unlike traditional dashboards or alert systems, Payments Concierge maintains full context of the merchant’s payment strategy, freeing teams to focus on growth rather than constant firefighting.
About Yuno
Yuno is a leading financial infrastructure platform that simplifies global payments for enterprise merchants and fast-scaling companies. Powered by a unified API connecting over 1,000 payment methods and fraud tools, Yuno optimizes acceptance rates, reduces costs, and enhances security. Leading brands across LATAM, North America, Europe, the Middle East, and APAC trust Yuno with their payment orchestration, including McDonald’s, NetEase Games, GoFundMe, Uber, inDrive, and Rappi.
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