Chargeflow, a leader in AI-powered chargeback automation, has secured a $35 million Series A funding round led by Viola Growth. This investment, which includes a $10 million debt facility, will accelerate product innovation and global expansion as the company addresses a massive pain point for eCommerce merchants: the $100 billion annual loss from chargebacks and "friendly fraud." The platform automates the entire dispute process, from prevention to recovery, delivering win rates up to four times higher than manual methods.
Quick Intel
Chargeflow raised a $35M Series A, bringing total funding to $49M.
The round was led by Viola Growth with participation from OpenView.
The AI platform automates chargeback disputes end-to-end for over 15,000 merchants.
It prevents 9 out of 10 disputes and recovers revenue with higher win rates.
The platform integrates with 100+ systems like Shopify, Stripe, and PayPal.
Funding will fuel global expansion and new products like Chargeflow Prevent.
Originally designed as a consumer protection mechanism, chargebacks have become a significant source of loss for online businesses. Mastercard projects chargeback volume will reach 324 million annually by 2028, with nearly 80% attributed to "friendly fraud." Manually fighting each dispute is a resource-intensive process that requires gathering evidence across fragmented systems. Chargeflow's platform directly addresses this by providing full automation, saving merchants valuable time and resources.
The platform integrates with a merchant's existing payment and eCommerce stack to automatically detect potential chargebacks. It then collects and analyzes transaction data, builds compelling evidence packages, and submits them to the relevant financial institutions. Powered by machine learning and generative AI, the system continuously improves by learning from millions of resolved cases across its global network, ensuring the highest possible dispute win rates.
Having established a strong presence with small and medium-sized businesses, Chargeflow is now leveraging its funding to aggressively target the enterprise market. The company is also expanding its product suite beyond recovery. New offerings like Chargeflow Prevent use the same AI foundation to proactively identify and stop post-purchase fraud and friendly fraud before a chargeback is even initiated, creating a comprehensive defense system for merchant revenue.
The significant Series A investment validates the critical need for automated solutions in the chargeback space. By using AI to shift the balance of power back towards merchants, Chargeflow is not only recovering lost revenue but also working to create a more equitable and transparent system for digital commerce, allowing businesses to scale with confidence.
About Chargeflow
Chargeflow is the world's first fully automated chargeback management platform, built by eCommerce entrepreneurs to fight friendly fraud and restore fairness to digital commerce. Powered by generative AI, proprietary automation, and deep payments expertise, Chargeflow enables merchants to recover and prevent chargebacks at scale — completely hands-free.
With industry-leading win rates, a security-first architecture, and a guaranteed ROI model, Chargeflow protects billions in revenue for more than 15,000 merchants worldwide.
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