.jpg)
The fragmented and costly world of payment disputes is being unified with the launch of the first Disputes-as-a-Service (DaaS) platform by Chargebacks911 and Fi911. The Unified Dispute Management System (UDMS) is designed to break down long-standing data silos, providing a single, configurable platform for merchants, acquirers, fintechs, and issuers. This innovative solution replaces manual processes with automated, transparent workflows, offering real-time collaboration and agentic AI tools to safeguard transaction integrity across the entire payments ecosystem.
Chargebacks911 launches the first Unified Dispute Management System (UDMS), a Disputes-as-a-Service platform.
The platform unifies data and workflows for issuers, acquirers, and merchants in a single interface.
It acts as an overlay to existing infrastructure, eliminating the need for costly system replacements.
Key features include plug-and-play integration, transparent pricing, and self-service automation tools.
The solution is designed for the entire payments chain, from large enterprises to small merchants.
It aims to resolve the industry's problem of disconnected systems and conflicting dispute data.
For decades, disputes have been managed through disconnected systems and manual processes, creating inefficiencies and increased costs for every party involved. UDMS changes this dynamic by serving as a cloud-based overlay that enables banks and payment providers to manage every dispute type in one place without costly integrations. “We believe in dispute equality. By removing the barriers to entry and maintaining a truly agnostic approach, UDMS gives every stakeholder in the payment chain access to the same enterprise-level tools, providing unmatched visibility and an equal voice,” said Monica Eaton, Founder and CEO of Chargebacks911 and Fi911.
The platform's design is a key differentiator, offering configurable, plug-and-play workflows that require no engineering support. This allows financial institutions to offer white-labelled services to their customers and enables smaller merchants to access real-time notifications for free, with optional premium tools. Built on over a decade of expertise, UDMS also functions as a standalone solution for alternative payment methods like ACH and digital currencies, providing comprehensive purchase protection.
This launch represents a category-defining shift, transforming dispute management from a fragmented burden into a shared, transparent, and efficient process for the entire payments industry.
Chargebacks911® is the global leader in chargeback prevention and remediation technology. As a platform provider to merchants and financial institutions, Chargebacks911 is the first global company fully dedicated to providing an end-to-end platform specifically designed to counter post-transactional fraud and chargeback misuse. Today, Chargebacks911 safeguards more than 2.4 billion transactions per year on behalf of clients in 87 countries around the world, supporting over 2.5 million merchants.
Fi911 supports financial institutions with innovative back-office automation technologies created specifically for banking and financial institutions. By supporting direct communications between FIs and their ecosystems, the company’s scalable payment product suite offers features that range from fast, flexible merchant onboarding to highly transparent and feature-rich client portals.
Fi911’s proprietary DisputeLab™ helps resolve chargeback disputes faster and more efficiently by utilizing next-generation technology that leverages a robust rule engine and highly scalable microservices specifically designed to optimize each step in the dispute cycle. The company’s unified platform supports issuers, acquirers and fintechs providing threat detection, reconciliation, risk management tools, and configurable residual payouts.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.