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Smart Communications, a leading provider of cloud-based enterprise customer communications and engagement technology for regulated industries, has appointed David Hamilton as Chairman of the Board, effective immediately. Backed by private equity firm Cinven, this leadership addition supports the company's next phase of strategic growth, AI-driven innovation, and global expansion in fintech, insurance, and healthcare sectors.
Quick Intel
Smart Communications strengthens its governance with a chairman who has a proven record of guiding private equity-backed software companies through expansion and transformation in regulated markets.
David Hamilton's career spans executive roles at major global software providers, where he led large-scale initiatives across Europe, Asia-Pacific, and North America. At Solifi, as CEO, he transformed the organization into a leader in secured finance through organic growth and strategic acquisitions.
His deep domain knowledge covers retail and commercial banking, wealth management, insurance, and digital financial infrastructure—areas where mission-critical systems demand compliance, security, and reliability.
Hamilton has consistently partnered with private equity investors, supporting successful exits and delivering sustained value through governance enhancements and operational scaling.
The appointment comes as Smart Communications advances its AI capabilities within the Conversation Cloud™ platform, which enables compliant, omnichannel digital experiences, intelligent orchestration, secure data capture, and digital archival for regulated enterprises.
Leigh Segall, Chief Executive Officer of Smart Communications, stated: “We are delighted to welcome David as Chairman of Smart Communications. David brings more than three decades of global financial services technology leadership, deep experience partnering with private equity investors, and a proven track record of scaling and transforming international software businesses serving highly regulated industries. His perspective and strategic guidance will be instrumental as we continue to accelerate growth, advance our AI-driven innovation, and deliver long-term value for our customers and investors.”
David Hamilton added: “I am excited to join Smart Communications as Chairman at such a pivotal time in the company’s journey. In highly regulated industries such as financial services, healthcare, and insurance, mission-critical enterprise systems represent enduring, strategic assets. Smart occupies a deeply embedded position within many of the world’s leading institutions. As AI reshapes these markets, the opportunity is to build on that foundation by advancing innovation, strengthening customer impact, and driving sustained long-term value. I look forward to working closely with the Board, Leigh, and the executive leadership team to support Smart’s continued strategic expansion.”
This move positions Smart Communications to capitalize on opportunities in digital transformation, compliance efficiency, and customer engagement technology for global enterprises.
About Smart Communications
Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Its Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent orchestration, secure data capture, and digital archival. More than 700 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and accelerate digital transformation. Today, with over 30 pre-built connectors, Smart Communications integrates seamlessly with trusted enterprise systems including Salesforce, AWS, Guidewire, DuckCreek, OneSpan, and Pega, and powers more than 60 billion mission-critical customer conversations each year.
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