Credem, one of Italy's leading banking groups, has announced an extension of its strategic partnership with Google Cloud to equip its employees with Google Workspace with Gemini. This move integrates generative AI directly into the bank's daily productivity tools, aiming to enhance efficiency and allow staff to focus on higher value-added activities as part of its broader digital transformation.
Quick Intel
Credem Bank is extending its partnership with Google Cloud to adopt generative AI.
Employees will use Google Workspace with Gemini for daily tasks like summarization and data analysis.
The bank plans over 30,000 hours of AI training to ensure effective and conscious adoption.
The initiative aims to speed up information retrieval and optimize time on operational tasks.
Credem is also evaluating advanced tools like Gemini Enterprise and Vertex AI for AI agents.
All AI implementation will be conducted in full compliance with banking industry regulations.
Integrating AI into the Core Workflow
The adoption of Google Workspace with Gemini is designed to streamline daily operations for Credem's workforce. The AI tools will assist with tasks such as taking notes, summarizing lengthy documents, and analyzing data, with the goal of accelerating information retrieval and freeing up employee time. This allows the bank's staff to dedicate more effort to complex, high-value activities that enhance customer service.
A Cultural Shift Backed by Extensive Training
Credem recognizes that the successful integration of AI requires more than just technology; it necessitates a cultural shift. The bank has launched a comprehensive training and engagement program, starting with an AI skills assessment across the entire company. It has planned more than 30,000 hours of specific AI training by the end of the year to ensure its people develop the necessary skills and mindset. As stated by Antonella Indelicato, Head of Personnel at Credem, "For us, this means investing in our people, placing them at the center of the transformation."
A Strategic Step in Digital Transformation
This initiative is a key component of Credem's multi-year digital transformation journey and its "Wellbanking" philosophy, which focuses on creating sustainable value and well-being for its people and clients. Piergiorgio Grossi, Chief Innovation & Data Officer at Credem, stated that the adoption of generative AI is "in line with our purpose... to create sustainable value and well-being over time for our people, clients, stakeholders, and the communities in which we operate."
The partnership between Credem and Google Cloud signifies a mature approach to enterprise AI adoption in the regulated banking sector. By combining cutting-edge technology with a massive investment in human capital and a steadfast commitment to compliance, Credem is positioning itself to not only enhance operational productivity but also to foster a more innovative and resilient organizational culture for the future.
About Credem
Credem, one of Italy's main banking institutions and one of the most solid in Europe, is listed on the Italian Stock Exchange and operates throughout the country with over 500 branches, corporate centers and financial advisors offices.
Google Cloud
Google Cloud is the new way to the cloud, providing AI, infrastructure, developer, data, security, and collaboration tools built for today and tomorrow. Google Cloud offers a powerful, fully integrated and optimized AI stack with its own planet-scale infrastructure, custom-built chips, generative AI models and development platform, as well as AI-powered applications, to help organizations transform. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.