Quadient, a global automation platform, announced on May 28, 2025, the release of advanced AI capabilities within its Quadient Inspire customer communications management (CCM) solution. These enhancements enable businesses to deliver highly personalized, omnichannel customer interactions, driving engagement and revenue growth. Featuring real-time sentiment analysis, language translation, and PII detection, Quadient Inspire streamlines workflows while ensuring regulatory compliance.
Quadient Inspire’s AI features enable personalized omnichannel communications.
Real-time sentiment analysis and PII detection enhance engagement, compliance.
Achieves 50% faster content creation and doubles communication output.
Supports InDesign, Quark, and PDF Forms for advanced content management.
Automated PDF accessibility tool ensures regulatory document compliance.
Expanded cloud options support Quadient’s flexible AnyPrem deployment.
The latest Quadient Inspire release (R17) introduces AI-driven capabilities, including real-time sentiment analysis, language translation, and PII detection, to create seamless, impactful customer communications. These tools enable businesses to deliver personalized experiences across channels, accelerating content creation by up to 50% and doubling output without additional staffing. AI-powered suggestions ensure consistency, quality, and alignment with regulatory standards.
“Quadient is always striving for new heights in CCM leadership, and we’re excited to be reshaping the industry with the new opportunities AI and automation provide,” said Chris Hartigan, chief solution officer, digital, Quadient. “Our strategy for driving innovation is focused on elevating customer interactions, streamlining and automating workflows, discovering actionable insights, ensuring regulatory adherence and driving better business outcomes.”
With over 300 enhancements, Quadient Inspire supports advanced content management, including imports from InDesign, Quark, and PDF Forms, with track changes for better collaboration. An automated PDF accessibility tool remediates legacy documents, ensuring compliance with accessibility standards for both on-demand and high-volume scenarios. These features simplify the creation of compliant, accessible communications.
“Quadient Inspire has evolved significantly, leveraging AI capabilities for faster content creation and refinement, high-level personalization, language translation and automation of sophisticated workflows,” said Robert Palmer, research VP with IDC’s imaging, printing, and document solutions group. “The latest Inspire release includes expanded cloud environment options, supporting Quadient's AnyPrem promise.”
Quadient Inspire’s expanded cloud environment options align with the AnyPrem promise, offering seamless integration into existing infrastructures for enhanced scalability and efficiency. This flexibility, combined with AI-driven automation, positions Quadient as a leader in delivering intelligent, personalized customer communications that drive business value.
Quadient’s enhanced Inspire platform empowers organizations to optimize customer engagement, streamline operations, and boost revenue. By integrating advanced AI with robust content management and compliance tools, Quadient sets a new benchmark for customer communications management in today’s digital landscape.
Quadient is a global automation platform powering secure and sustainable business connections through digital and physical channels. Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency and creating meaningful customer experiences. Listed in compartment B of Euronext Paris (QDT) and part of the CAC® Mid & Small and EnterNext® Tech 40 indices, Quadient shares are eligible for PEA-PME investing.
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