gaiia has launched Workflow Builder, a drag-and-drop automation engine within its AI-driven OSS/BSS platform, empowering internet service providers (ISPs) to automate service provisioning, customer support, network management, and other critical operations without requiring developers or fragmented tools.
gaiia, a provider of AI-driven OSS/BSS growth platforms for internet service providers, announced the launch of Workflow Builder—a powerful, no-code automation engine that allows ISPs to streamline and automate essential operational processes. The tool addresses common challenges faced by growing providers, such as manual workflows, disconnected systems, and the need for developer intervention, by offering a user-friendly drag-and-drop interface accessible to teams across the organization.
Workflow Builder enables ISPs to construct sophisticated automations by connecting a series of tasks that handle everything from service provisioning and customer support ticket routing to network management and provisioning triggers. The platform’s visualization layer provides a complete, real-time view of workflow structure, dependencies, and status, simplifying troubleshooting, optimization, and decision-making.
“ISPs shouldn’t need developers or disconnected third-party tools to automate their most critical workflows,” said Veronica Kolstad, Product Manager of Workflows at gaiia. “Our Workflow Builder gives providers complete control by enabling teams across the organization to design, modify, and manage workflows without requiring technical expertise.”
The solution extends beyond internal actions by supporting API calls and webhooks to external systems, ensuring seamless integration with the broader ISP technology ecosystem. gaiia has already established compatibility with key partners including Calix, Vetro, Ubiquity, NetBox, Preseem, and others, with additional integrations in development.
By centralizing automation capabilities within its unified OSS/BSS platform, gaiia empowers ISPs to achieve greater operational efficiency, faster service delivery, and smarter scaling—freeing teams to focus on growth and customer experience rather than repetitive manual processes.
About gaiia
Gaiia is a modern OSS/BSS platform designed to replace legacy, gated systems with a flexible, AI-driven system of action. The platform supports billing, CRM, operations, and automation in a single solution, enabling CSPs to streamline workflows, improve customer experiences, and scale efficiently.
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