Inbenta, a leader in AI-powered solutions for customer and employee experiences, has appointed Christopher Hieb as Strategic Advisor on May 22, 2025. With his extensive experience in Conversational AI and Customer Interaction Management (CIM), Hieb is set to play a pivotal role in advancing Inbenta’s mission to deliver innovative automation and personalization tools for businesses worldwide.
Christopher Hieb’s appointment as Strategic Advisor marks a significant step for Inbenta’s growth in the Conversational AI market. With a robust background in software technology investment banking, Hieb has advised technology-focused clients on investments in AI and customer experience (CX) solutions. His expertise spans Customer Interaction Management (CIM), CX as a Service (CXaaS), and analytics, positioning him to guide Inbenta in refining its AI-driven tools. “Christopher’s wealth of experience and deep understanding of AI-driven technologies make him an exceptional addition to our advisory team,” said Melissa Solis, CEO of Inbenta.
Hieb’s career includes senior roles at prestigious firms such as DC Advisory, Signal Hill Capital, and Macquarie Group. As a Managing Director, he specialized in software and services, driving growth in AI-powered applications and CIM platforms. His strategic vision has been instrumental in navigating the complexities of technology investments, making him a valuable asset for Inbenta’s ambitions to scale its solutions globally.
Beyond his corporate achievements, Hieb is an accomplished author of two books, CIM Investment Thesis Insights I and II. These publications explore the evolving landscape of AI-enriched customer interaction solutions, offering actionable insights for business leaders. His thought leadership in Conversational AI and CX solutions aligns with Inbenta’s commitment to innovation in automation and personalization.
Hieb’s role comes at a time when businesses are increasingly adopting Conversational AI to streamline operations and enhance user experiences. “I’m honored to partner with Inbenta as a Strategic Advisor,” Hieb stated. “AI-powered technologies are transforming business interactions, and Inbenta’s innovative solutions are uniquely positioned to address the growing complexity of customer and employee experiences.” His insights will help Inbenta strengthen its market position and expand its portfolio of AI-driven tools for global enterprises.
Inbenta’s appointment of Christopher Hieb underscores its dedication to advancing AI-powered customer and employee experience solutions. With Hieb’s strategic guidance, the company is well-positioned to capitalize on the growing demand for Conversational AI, delivering cutting-edge tools that drive efficiency and personalization for businesses across industries.
Inbenta is a global leader in AI-powered experience solutions, helping organizations automate interactions, reduce operational costs, and enhance satisfaction across all communication channels. Its state-of-the-art Conversational AI platform helps businesses deliver consistent, personalized, and efficient customer and employee experiences. Trusted by leading brands worldwide, Inbenta is committed to innovation and excellence in everything it does.
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