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CallTek, a global leader in support services for technology operators and service providers, has named Josh Bergen, CHAE, CHTP, as its new Chief Growth Officer. Bergen’s extensive experience in technology and hospitality will drive CallTek’s expansion and innovation under parent company Allied Global.
Josh Bergen appointed Chief Growth Officer at CallTek, based on the U.S. East Coast.
Brings 30+ years of experience in technology, customer service, and hospitality.
Previously CEO of a leading Managed Security Service Provider (MSSP).
Will lead sales, customer experience, product development, and marketing strategies.
CallTek aims to enhance value for global technology operators and service providers.
Bergen reports to Allied Global’s board of directors.
Josh Bergen joins CallTek with over three decades of leadership in customer-focused and growth-oriented teams across technology, customer service, finance, and operations. His appointment aligns with CallTek’s commitment to innovative technology support solutions, backed by Allied Global. “Josh’s experience across various areas of business operations will prove invaluable in identifying where we can provide additional value and support for technology operations and service providers around the globe,” said Danny Wu, interim CEO of CallTek.
Most recently, Bergen served as CEO and President of a leading MSSP, specializing in data protection and regulatory compliance for the hospitality industry. His 30-year career spans hospitality, technology, contact centers, and accounting, with additional experience as a professor sharing his expertise. Bergen’s diverse background positions him to enhance CallTek’s market leadership in key sectors.
In his role as Chief Growth Officer, Bergen will oversee CallTek’s growth strategy, focusing on sales, customer experience, product development, and marketing. His leadership will strengthen CallTek’s position as a trusted partner for technology operators, delivering tailored, white-label support services. Operating from the East Coast, Bergen will report to Allied Global’s board of directors, ensuring alignment with the parent company’s strategic vision.
CallTek’s appointment of Bergen signals a pivotal step in scaling its global presence and delivering innovative solutions to meet the evolving needs of technology service providers.
Based in Irvine, CA, CallTek, Inc. is a technology service provider of white-label and direct support services tailored for technology operators and service providers. As a subsidiary of Allied Global, a leading provider of BPO and ITO services in North and Central America, CallTek leverages a global infrastructure to deliver highly scalable and reliable support. Together, CallTek and Allied Global have a global presence in various countries worldwide including the United States, Guatemala, Honduras, Colombia, Mexico, Philippines and Kenya.
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