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Aspect, a leader in workforce optimization and intelligence, has appointed Elizabeth Del Ferro as Chief Growth Officer to spearhead its global expansion. This strategic hire highlights Aspect’s focus on scaling its innovative SaaS solutions to empower complex frontline workforces with intelligent, intuitive technology. Del Ferro’s leadership will drive global sales, go-to-market operations, and customer success, positioning Aspect to capture new markets and revenue streams.
Aspect appoints Elizabeth Del Ferro as Chief Growth Officer to lead global expansion.
Del Ferro brings 20+ years of enterprise SaaS experience from Oracle, ServiceNow, and more.
She will oversee sales, GTM operations, and customer success for workforce optimization.
Aspect aims to enhance its intelligent SaaS platform for multi-channel workforce solutions.
Del Ferro to drive new revenue streams and strengthen Aspect’s global market presence.
Appointment aligns with Aspect’s focus on scalable, high-impact execution.
Elizabeth Del Ferro joins Aspect with over two decades of experience in enterprise software and SaaS, having held revenue and growth leadership roles at Oracle, Genpact, ServiceNow, and Duck Creek. At ServiceNow and Duck Creek, she played a pivotal role in shaping go-to-market strategies during IPO-stage growth, demonstrating her ability to scale high-performing teams and align operations with measurable business outcomes. Her expertise in tightening operational rigor and driving sales performance makes her a critical addition to Aspect’s leadership as the company accelerates its market expansion.
Aspect’s SaaS platform addresses critical challenges in workforce optimization, aligning labor with demand while enhancing the agent experience in multi-channel environments. Del Ferro’s role will focus on advancing this mission by leading global sales and go-to-market strategies. “Elizabeth brings exactly the kind of execution depth and leadership discipline we need as we concentrate our efforts on accelerating high-impact execution in our core market,” said Darryl Kelly, CEO of Aspect. “Her focus on scalable systems, customer outcomes, and sales performance will be critical as we advance our workforce optimization and intelligence strategy.”
Del Ferro’s vision aligns with Aspect’s goal to expand its enterprise footprint into new markets facing workforce optimization challenges. “Aspect is tackling some of the most critical challenges to optimize labor with demand as well as the agent experience within the shifting multi-channel workforce,” said Del Ferro. “And, because of that, we’re expanding our enterprise footprint to deliver our industry leading solutions into other markets that face workforce optimization and intelligence challenges. The market opportunity is enormous, and I’m excited to help Aspect capture it.” Her leadership will drive Aspect’s international, channel, and segment growth strategies, unlocking new revenue opportunities.
With Del Ferro at the helm of growth initiatives, Aspect is poised to strengthen its position as a leader in intelligent workforce solutions. Her appointment comes as the company continues to invest in its SaaS platform, go-to-market capabilities, and customer experience. By reforging its global strategy, Aspect aims to deliver scalable, outcome-driven solutions that empower enterprises to optimize their frontline workforces. Del Ferro’s proven track record in scaling SaaS businesses positions her to lead Aspect into its next phase of growth.
Aspect’s appointment of Elizabeth Del Ferro as Chief Growth Officer marks a significant step toward achieving its vision of leading the workforce optimization and intelligence market. With her leadership, Aspect is well-positioned to deliver innovative SaaS solutions, expand its global presence, and drive measurable outcomes for enterprises navigating complex workforce challenges.
Aspect is dedicated to building intuitive technology for a more effective and engaged workforce. Supported by its parent company, Alvaria Inc., which boasts over 50 years of leadership in workforce management technology, Aspect is a trusted partner for large global enterprises across key sectors, including financial services, airlines, automotive, insurance, retail, telecommunications, and utilities. Aspect Workforce™ is a WEM solution designed to confidently manage large teams and empower every employee. The platform simplifies scheduling, enhances forecasting, and tracks performance, fostering growth for teams and maximizing ROI for businesses.
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