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Aria Systems has announced an expanded strategic partnership with ServiceNow to simplify how large enterprises adopt modern, end-to-end order-to-cash solutions. The enhanced collaboration will offer ServiceNow CRM and Aria Billing Cloud as a pre-integrated package, available through a single, streamlined procurement path with flexible contracting models.
Aria Systems and ServiceNow expand their partnership to offer a pre-integrated solution.
The joint offering combines ServiceNow CRM with Aria Billing Cloud.
It provides a single procurement path for an end-to-end order-to-cash platform.
The solution targets industries like telecom, technology, media, and manufacturing.
The partnership builds on previous successes, including a joint venture win with UGG.
The goal is to help enterprises accelerate their digital transformation and realize value faster.
This expanded partnership is a direct response to enterprise demand for comprehensive platforms that reduce complexity. By offering ServiceNow CRM and Aria Billing Cloud as a pre-integrated solution, the companies eliminate the need for businesses to procure and integrate the systems separately. This streamlined approach with flexible contracting is designed to accelerate customer evaluations and speed up the overall implementation timeline, helping enterprises realize value more quickly.
“Our customers want a complete order-to-cash platform that accelerates customer evaluations,” said Steve Zirkel, SVP, Global CRM at ServiceNow. “Modern billing automation is mission-critical with today’s CRM, so expanding our partnership with Aria Systems was the natural next step.”
The announcement follows years of successful collaboration. Aria is a certified billing solution provider for ServiceNow, and their joint solution has already secured customer wins across various sectors, including a recent implementation with Unsere Grüne Glasfaser (UGG), a joint venture of Telefonica and Allianz. The technical foundation was laid with the 2024 launch of Aria Billing Studio for ServiceNow, an AI-enabled integration that allows customers to manage the full revenue lifecycle directly within the ServiceNow platform.
The combined solution is designed to connect customer engagement, billing, and service management into a single, AI-powered experience. This integration helps enterprises drive faster growth and stronger customer loyalty by creating a seamless journey from the initial order through to payment and ongoing customer care, all powered by Aria's billing automation and ServiceNow's workflow capabilities.
About Aria Systems
Aria enables enterprises to automate complex usage and subscription billing models in an agile market environment. Aria Billing Cloud, which incorporates predictive and generative AI to help enterprises scale productivity and personalization, is top-rated by leading research firms. Innovative enterprises including Arlo, Comcast, Experian, Subaru, and Telstra depend on Aria to accelerate ideation, become customer centric, and grow recurring revenues.
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