Allegion plc, a global leader in security products and solutions, has acquired Waitwhile Inc., a cloud-based SaaS provider specializing in appointment scheduling and queue management. This acquisition strengthens Allegion’s portfolio by integrating advanced software solutions that streamline access for businesses across multiple sectors.
Allegion acquires Waitwhile to expand its access solutions portfolio.
Waitwhile offers cloud-based scheduling and queue management software.
The platform supports healthcare, education, retail, and government sectors.
Waitwhile enhances operational efficiency with real-time updates and analytics.
The acquisition aligns with Allegion’s strategy for integrated software solutions.
Waitwhile’s technology supports over 300 million end-user visits globally.
Allegion’s acquisition of Waitwhile aligns with its strategy to integrate complementary software with its hardware offerings. Waitwhile’s SaaS platform enables businesses to manage appointments and virtual queues efficiently, supporting industries such as healthcare, education, commercial, government, and retail. With a strong U.S. presence and a global customer base, Waitwhile has facilitated over 300 million end-user visits, demonstrating its scalability and market impact.
Waitwhile’s cloud-based platform provides virtual waitlist and scheduling capabilities, offering real-time status updates, instant messaging, and robust analytics. These features reduce wait times and improve crowd management, enhancing operational efficiency for enterprises and user experiences for customers. John H. Stone, Allegion President and CEO, stated, “Adding Waitwhile to the Allegion portfolio aligns with our strategy of investing in complementary software products that differentiate our hardware and deliver recurring value to our customers. This is an opportunity to deliver value by connecting the virtual queue to secure and seamless physical access at the door in core non-residential markets that we know well. Together, Waitwhile and Allegion can provide the right access to the right people at the right time, all while streamlining operations.”
Founded in 2017 by CEO Christoffer Klemming, Waitwhile operates offices in the U.S. and Sweden. Klemming, who will continue to lead the Waitwhile business under Allegion, emphasized the partnership’s potential: “As market leaders in both digital and physical access, Waitwhile and Allegion are uniquely positioned to shape the future of seamless, in-person customer experiences. Together, we can accelerate innovation and deliver even greater value to the businesses we serve.” This collaboration leverages Allegion’s expertise in physical security with Waitwhile’s digital innovation to create comprehensive access solutions.
The acquisition positions Allegion to deliver integrated solutions that combine virtual queue management with secure physical access. By addressing the needs of non-residential markets, the partnership enhances operational efficiency and customer satisfaction. Waitwhile’s analytics-driven approach complements Allegion’s hardware, creating a seamless experience for businesses managing high-traffic environments.
This acquisition marks a significant step for Allegion in delivering innovative, software-driven access solutions. By combining Waitwhile’s technology with its established security expertise, Allegion is poised to redefine access management for businesses worldwide, ensuring secure and efficient operations.
At Allegion, we design and manufacture innovative security and access solutions that help keep people safe where they live, learn, work and connect. We’re pioneering safety with our strong legacy of leading brands like CISA®, Interflex®, LCN®, Schlage®, SimonsVoss® and Von Duprin®. Our comprehensive portfolio of hardware, software and electronic solutions is sold around the world and spans residential and commercial locks, door closer and exit devices, steel doors and frames, access control and workforce productivity systems. Allegion had $3.8 billion in revenue in 2024.
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