Ushur has introduced the Ushur Agentic Platform (UAP), a new AI agent platform designed to help enterprises automate complete customer journeys from initial engagement to final resolution. Built for highly regulated industries such as healthcare, insurance, and financial services, the platform combines AI agents, omnichannel communication, enterprise integrations, and governance to move beyond conversational AI and deliver end-to-end task completion.
Traditional customer service automation often helps users begin a request but relies on human intervention to complete it. Ushur's new Agentic Platform addresses this challenge by enabling AI agents to carry customer interactions through to completion.
The AI agents understand customer intent, collect required information, retrieve documents, interact with enterprise systems, and execute tasks such as updating insurance coverage, advancing claims processing, onboarding banking customers, and guiding patients through healthcare services.
The platform simplifies AI experience creation through Ushur Assist, allowing business teams to build customer journeys using natural language.
For example, a user can request, "Build me a claims status experience," after which the platform generates, launches, monitors, and continuously optimizes the workflow through the same conversational interface.
Organizations can also use Ushur Insights to analyze customer interactions, identify common support requests, and refine customer experiences using AI-driven business intelligence.
The Ushur Agentic Platform enables customers to move seamlessly between multiple communication channels without losing context.
Supported channels include:
Its Voice-Guided Experience allows customers to speak naturally with AI agents while simultaneously viewing synchronized screens where they can complete forms, review information, and upload documents in real time. This approach reduces handoffs, shortens service times, and lowers operational costs.
To support enterprise deployment, Build on Ushur includes more than 200 integrations with business systems, enabling partners to develop industry-specific AI-powered customer experiences.
Drawing on more than a decade of experience serving healthcare, insurance, and financial services organizations, Ushur has embedded governance into every layer of the platform.
The trust-native architecture incorporates:
Initial deployments focus on healthcare member services, Medicaid redetermination, and transportation ride request automation, with additional industry use cases expected to follow.
“Everyone has taught AI to talk,” said Simha Sadasiva, CEO and Co-founder of Ushur. “The bar now is whether the claim gets paid, the member gets enrolled, and the customer walks away done. We built the Ushur Agentic Platform so AI agents can complete work end to end, with the governance regulated industries demand.”
Organizations can now explore the platform through Try Ushur, allowing teams to begin building AI agents on the Ushur Agentic Platform without requiring a contract.
The launch reflects the growing enterprise demand for AI solutions that move beyond conversational interfaces and automate complete business processes while maintaining the governance, compliance, and security standards required by regulated industries.
Ushur is the most comprehensive platform for agentic customer experiences. The Ushur Agentic Platform enables organizations to build and operate AI agents that complete customer journeys from first contact to final resolution. By combining AI agents, omnichannel engagement, document intelligence, enterprise integrations, and trust-native governance, Ushur helps organizations deliver customer experiences with the control, security, and compliance enterprises require.
