CRM Masters Infotech LLP has expanded its service portfolio with the launch of e-commerce solutions and web and mobile app development services, positioning itself as a comprehensive digital transformation partner for businesses. Building on a decade of CRM consulting and business automation experience, the company aims to help organizations create connected digital ecosystems that integrate customer relationship management, commerce, and business applications.
The expansion reflects increasing demand from businesses seeking unified technology solutions that connect CRM platforms with online stores, mobile applications, and AI-powered business processes.
CRM Masters Infotech LLP has announced the launch of two new business offerings—e-commerce solutions and web and mobile app development—as part of its strategy to become a full-service digital transformation partner.
The company says the expansion builds on more than ten years of CRM consulting, implementation, and automation expertise, during which it has completed over 4,000 projects for organizations across multiple industries in India, the United States, the United Kingdom, and the United Arab Emirates.
"Our clients kept asking us for more than a CRM. They wanted a partner who could build the e-commerce platform, the customer app, and the backend systems that all talk to each other," said Vish Agrawal (CEO & Delivery Director) at CRM Masters. "This expansion lets us do that under one roof."
The newly launched e-commerce solutions help businesses design, develop, and scale online stores while integrating storefronts with inventory management, payment gateways, CRM platforms, and marketing systems. According to CRM Masters, these integrations ensure customer data and sales information remain synchronized across business systems.
The company's web and mobile app development service covers both customer-facing applications and internal business tools, with each solution designed to integrate directly with CRM systems and other enterprise platforms.
CRM Masters says its implementation approach remains centered on understanding each client's business requirements before developing customized technology solutions.
Artificial intelligence plays a central role in the company's expanded service portfolio. CRM Masters integrates AI capabilities from platforms including Zoho Zia AI, Salesforce Einstein AI, Agentforce Builder, and Breeze AI, while also developing custom AI features for client applications.
These AI capabilities include automated lead scoring, AI-powered chatbots, predictive customer retention analysis, personalized content generation, and revenue intelligence designed to improve sales forecasting and customer engagement.
As the company expands into e-commerce and application development, it plans to incorporate AI functionality from the initial stages of project development.
CRM Masters reports a 95% client retention rate and maintains operations across Gurgaon, Delhi, Mumbai, and Bangalore, with an international presence in the US, UK, and UAE.
The expansion follows two recent company recognitions, including the AI Enterprise Catalyst Award for AI-driven innovation and being named India's Most Trusted CRM Solutions Provider by CIO Times 2026.
The company says the broader service portfolio enables businesses to work with a single technology partner for CRM implementation, online commerce, application development, and AI-powered business transformation.
CRM Masters Infotech LLP is a certified CRM consulting and implementation company founded in 2016. The company has delivered 4,000+ CRM projects across 15+ industries, with 100+ certified CRM developers working across Zoho (Premium Partner), Salesforce, and HubSpot. CRM Masters serves clients across India, the US, the UK, and the UAE, offering CRM consulting, implementation, migration, integration, e-commerce solutions, and web and mobile app development. Trusted by organizations including M25 system ltd, TASC Infrastructure, Jawed Habib, By COCOON, Hero Motor Corp etc.
