Level AI has announced the launch of its CX Advisory Board, a new operator-led initiative designed to guide the future of AI adoption in enterprise contact centers. The board brings together senior technology and customer experience leaders to share practical insights on AI governance, deployment, automation, and customer operations while influencing Level AI's product strategy.
Mahesh Sogal, a veteran technology executive with leadership experience at Delta Air Lines, AIG, and Bank of America, joins as the founding member, bringing more than 25 years of expertise in enterprise technology transformation and large-scale customer operations.
Quick Intel
Level AI has formed a CX Advisory Board to bring together experienced enterprise technology and customer experience leaders responsible for deploying AI within large-scale contact center operations. The initiative aims to create a collaborative forum where practitioners can share real-world experiences and influence the evolution of AI-powered customer service technologies.
The board will meet quarterly to discuss enterprise AI governance, return on investment, autonomous resolution strategies, cross-functional AI deployment, and best practices that support long-term customer experience transformation.
Mahesh Sogal joins the board as its founding member, bringing extensive experience in enterprise technology leadership across aviation, banking, and insurance industries. Most recently, he served as Vice President of Technology Transformation and International Technology at Delta Air Lines, where he led enterprise modernization initiatives and established the company's technology hub in Bengaluru.
His career also includes senior leadership positions at AIG, Bank of America, and GE Capital, along with service on the board of directors of SITA, a global technology provider for the aviation industry.
"Enterprise AI in the contact center should be shaped by the operators accountable for outcomes—not just vendors and analysts. Level AI gives senior technology and CX leaders a room to compare notes on what's working, what's failing, and what the industry needs to standardize." said Mahesh Sogal.
According to Level AI, the advisory board was created to ensure that enterprise AI development is guided by organizations actively deploying AI rather than solely by vendor perspectives or industry analysis.
Board members will contribute practical insights into AI implementation challenges while helping shape Level AI's innovation strategy and product roadmap based on operational experience across industries including financial services, healthcare, telecommunications, travel, and other enterprise sectors.
"The last two years have moved AI in contact centers from experimentation to real deployment, and the practitioners running those programs carry more useful signal than anyone. Level AI's CX Advisory Board is where we listen to that signal, publish it, and let it shape how the category matures. Bringing Mahesh in first sets the bar for the caliber of operator we want in the room." said Ashish Nagar, founder and CEO of Level AI.
Level AI plans to expand the CX Advisory Board to approximately six members over the coming quarters. The company intends to recruit senior technology and customer experience executives from Fortune 500 organizations that operate large customer contact centers, with additional appointments expected later this year.
By establishing the CX Advisory Board, Level AI is creating a platform where enterprise technology and customer experience leaders can directly influence the future of AI-powered contact center operations. The initiative reflects the growing importance of practical deployment experience in shaping AI governance, customer service innovation, and enterprise technology strategies.
Level AI is the customer intelligence platform for the contact center. Level AI unifies QA, insights, coaching, automation, and AI agents on the same conversation data, so improvement across people, processes, and technology draws from the same customer truth. The company is based in Mountain View, California, and works with contact centers across financial services, healthcare, retail, telecommunications, and other industries.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones, and thrive on the tech pulse.
