Fulcrum has introduced its AI-native Field Operations Management (FOM) platform, designed to help utilities and field organizations consolidate fragmented field operations into a unified workflow. The platform integrates with existing enterprise systems while enabling organizations to customize workflows, improve operational efficiency, and support AI-driven field management.
Field organizations often rely on multiple disconnected applications to manage different aspects of their operations, including GIS, Enterprise Asset Management (EAM), CRM, and work order management systems. While each application serves a specific purpose, managing complete field workflows typically requires switching between multiple tools and manual processes.
Fulcrum's new Field Operations Management platform aims to centralize these workflows into a single AI-native environment. Rather than replacing existing enterprise systems, the platform connects with them to streamline field execution while maintaining trusted operational records.
The Field Operations Management platform integrates with office-based enterprise applications by pulling relevant operational data such as asset records, GIS locations, and work orders into field workflows. Once work is completed, the platform synchronizes field data back into enterprise systems to maintain accurate records.
"Finance consolidated onto ERP. Customer operations consolidated onto CRM," said Jim Grady, CEO of Fulcrum. "Meanwhile, the field is still running on a dozen apps and a clipboard. Field Operations Management is how we consolidate it. And we're building the whole thing AI-native, not bolting AI onto a lot of silos after the fact."
"We don't need to compete with office systems," Grady said. "Instead, they need the work happening in the field to show up as a record they can trust."
Utilities and contractors already use Fulcrum for asset management, vegetation management, linear construction, emergency response, and disaster recovery. The platform also supports specialized operational tasks that previously relied on paper-based processes or standalone applications.
Its extensibility enables operations teams to use AI to rapidly develop new workflow capabilities while leveraging existing security controls, permissions, and data structures. This approach allows organizations to expand functionality without deploying additional standalone applications or waiting for vendor-specific product roadmaps.
Fulcrum also embeds safety processes directly into operational workflows. Safety activities such as personal protective equipment (PPE) verification, lockout procedures, and hazard assessments become mandatory workflow steps before work can be completed.
"Instead of forever being a bolted-on process, integrated safety saves lives and simplifies documentation for safety agencies," said Grady.
Fulcrum is demonstrating its Field Operations Management platform at Booth 122 during the Esri User Conference 2026 through July 17. The company is showcasing how utilities and contractors can apply AI-native workflows to improve field operations while integrating with enterprise technology environments.
As utilities continue modernizing field operations, AI-native platforms are becoming increasingly important for improving productivity, operational visibility, and safety. Fulcrum's Field Operations Management platform aims to unify field workflows, strengthen enterprise integration, and provide organizations with a flexible foundation for future AI-driven operational improvements.
About Fulcrum
Fulcrum is the Field Operations Management platform field organizations use to run, record, and close out their work. Electric, gas, water, and wastewater utilities, and the engineering, construction, and inspection firms that serve them, run asset management, vegetation management, linear construction, and emergency response and disaster recovery on Fulcrum, capturing an AI-ready record of every job. The platform standardizes how field work gets done, lets teams customize workflows, and integrates field execution with the enterprise systems that depend on it. Almost 3,000 companies use Fulcrum today. Fulcrum is developed by Spatial Networks, Inc., headquartered in San Francisco, California.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones, and thrive on the tech pulse.
