Creatio has reported exceptional first-quarter FY27 results, with bookings reaching 255% of the previous year's level as enterprises accelerate the adoption of AI-native customer relationship management (CRM) and workflow automation platforms. The company says growing demand for agentic AI and enterprise modernization continues to fuel its global expansion.
Quick Intel
Creatio has announced strong first-quarter FY27 performance, reporting bookings at 255% of the prior year's level. The company attributes the growth to increasing enterprise adoption of AI-powered customer workflows and continued demand for AI-native CRM and workflow automation platforms.
According to Creatio, organizations across multiple industries are replacing legacy enterprise software with AI-native solutions that provide greater flexibility, automation, and scalability.
Creatio says it continues to experience growth across organizations of all sizes, with particularly strong momentum among enterprise customers.
Over the past year, the number of customers generating more than $1 million in annual recurring revenue (ARR) has doubled. The company also highlighted continued expansion among global enterprises, including Nasdaq, MetLife, Colgate-Palmolive, AMD, Howdens, and the City of Boston, which use Creatio to automate customer workflows with artificial intelligence.
The company's global network of channel partners has also contributed to broader enterprise adoption by helping customers implement AI-powered workflows and AI agents.
Creatio attributes its Q1 performance to three major trends shaping the enterprise software market.
The first is increasing adoption of agentic AI, with organizations integrating AI agents across sales, marketing, customer service, and operational processes to automate business workflows.
Second, enterprises are becoming more willing to replace traditional CRM and workflow platforms with AI-native alternatives that provide greater speed, flexibility, and built-in artificial intelligence capabilities.
Finally, the company's Unlimited offering has gained significant traction by removing traditional licensing constraints through unlimited users, AI agents, workflows, applications, and API calls on a single platform.
"We're at the beginning of the largest enterprise software replacement cycle in decades. Organizations aren't looking to add AI to legacy systems - they're replacing legacy systems with AI-native platforms. At Creatio, we remain committed to pushing the boundaries of AI innovation and helping customers unlock value faster."
— Katherine Kostereva, CEO, Creatio
To support continued growth, Creatio announced expanded investments across product development, customer success, and global operations.
As part of its 10x platform release, the company introduced several new AI capabilities, including:
Creatio is also expanding its AI Strategy and Deployment practice alongside its global partner ecosystem while increasing investment in engineering and go-to-market teams to accelerate customer success and product innovation.
About Creatio
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. Learn more at www.creatio.com.
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