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Align, the premier global provider of technology infrastructure solutions and Managed IT Services, has appointed Skylar Moran as Director of Customer Success. This strategic appointment strengthens leadership and client relationships within Align’s rapidly growing Managed Services practice, which delivers proactive support and exceptional service to sophisticated organizations in the alternative investment space.
As demand for managed services accelerates across the financial sector, Align’s practice has become one of the industry’s most recognized and fastest-growing offerings. Built on proactive support, deep security expertise, and white-glove client engagement, the practice has earned the trust of demanding organizations in the alternative investment space. Skylar’s appointment reflects Align’s commitment to investing in leadership talent to sustain momentum and elevate service excellence.
Skylar brings over 10 years of experience spanning customer success, sales, SaaS strategy, and cybersecurity-focused service delivery. Most recently, he served as Senior Director of Customer Experience at Adlumin, where he built and scaled a 30+ person Customer Experience organization from the ground up. He played a key leadership role during Adlumin’s $240M acquisition by N-able in 2024.
"Our Managed Services practice is built on the belief that great technology outcomes start with great client relationships. Skylar's deep background in customer success, cybersecurity-focused service delivery, and scaling high-performing teams makes him an exceptional addition to our leadership. He brings exactly the expertise our clients need as they navigate a rapidly evolving technology environment." — Vinod Paul, President of Align Managed Services
“Skylar is a natural fit for the team and the culture we've built. Our clients are sophisticated and fast-moving. They expect a partner who matches that energy at every level! Skylar brings the strategic perspective and client-first mindset that will help us continue delivering the exceptional service Align is known for.” — Chris Zadrima, Chief Operating Officer
"Joining Align at this moment is incredibly exciting. The alternative investment sector demands a level of precision and strategic partnership that goes beyond traditional managed services. I'm looking forward to working alongside a talented team to deepen client relationships and ensure that every organization we support has the technology foundation they need to operate with confidence." — Skylar Moran, Director of Customer Success, Align Managed Services
In his new role as Director of Customer Success, Skylar leads Customer Relationship Management across Align’s client base, driving retention, expansion, and lifecycle strategy. He partners closely with sales on strategic account planning and executive engagement, bringing a proactive, high-touch approach tailored to emerging managers seeking efficient scaling support and established firms requiring greater visibility into risk, infrastructure, and long-term growth.
Align’s appointment of Skylar Moran highlights its continued focus on talent investment to deliver exceptional managed IT services and strengthen long-term client partnerships in a competitive technology landscape.
About Align
Align is a premier global provider of technology infrastructure solutions. For over 37 years, leading firms worldwide have relied on Align to guide them through IT challenges, delivering complete, secure solutions for business change and growth. Align is headquartered in Dallas, Texas and has offices in New York City, London, Virginia, Arizona, New Jersey, Chicago, San Francisco, Salt Lake City & Portland.
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