Keeper Security has announced the availability of its workflow application for ServiceNow, enabling enterprise IT and security teams to manage privileged access and vault operations directly within the ServiceNow platform. The integration is designed to streamline privileged access workflows while maintaining governance, auditability, and zero-trust security controls.
The launch reflects increasing enterprise demand for integrated identity security and Privileged Access Management (PAM) solutions that reduce operational friction while supporting compliance and secure access management across complex IT environments.
As enterprise IT environments become increasingly complex, security teams face growing challenges around managing privileged access requests, enforcing governance policies, and maintaining audit readiness without slowing operational workflows.
Keeper Security’s new workflow application embeds privileged access management capabilities directly into ServiceNow’s existing IT operations environment, allowing organizations to manage vault operations without requiring users to switch platforms or rely on manual approval processes.
The integration leverages Keeper Commander Command-Line Interface (CLI) running in service mode on a ServiceNow MID Server, creating a secure operational channel between ServiceNow and the Keeper Vault environment.
According to Keeper Security, the integration helps organizations reduce delays, eliminate inconsistent approval workflows, and improve governance controls for sensitive credential access requests.
The workflow application introduces multiple privileged access management capabilities directly within the ServiceNow ecosystem.
Core capabilities include:
End users can request access to Keeper Vault records or folders directly through ServiceNow workflows. Requests are automatically routed to designated approval groups, and approved credentials are securely shared with full audit trail visibility.
The integration also supports endpoint privilege management scenarios where requests originating from endpoint devices automatically generate Security Incident Response tickets for administrator review and resolution.
Keeper Security emphasized that the integration maintains its zero-knowledge and zero-trust architecture while enabling workflow automation within ServiceNow.
The setup process includes guided configuration for MID Server deployment, Keeper Commander CLI installation, service mode activation, and approval group assignments without requiring custom development work.
"This integration reflects how we think about enterprise deployments: meet organizations inside their existing platforms and make security frictionless without making it permissive," said Craig Lurey, CTO and Co-founder of Keeper Security. "The Keeper Commander CLI running in service mode on the MID Server gives ServiceNow a direct, secure channel into the Keeper Vault, enabling real automation without compromising our zero-knowledge architecture."
The company stated that the workflow application is now available through the ServiceNow Store and is designed to support enterprise organizations seeking tighter integration between identity security operations and IT service management workflows.
As organizations continue modernizing cybersecurity operations and adopting zero-trust security models, integrations that unify privileged access management, governance, and workflow automation are becoming increasingly important across enterprise IT environments.
Keeper Security is the leading zero-trust and zero-knowledge identity security solution, trusted by millions of people and thousands of organizations globally. KeeperPAM® is Keeper's privileged access management platform that unifies password and passkey management, secrets management, privileged session management and endpoint privilege management in a single cloud-native platform, protected with quantum-resistant encryption. KeeperAI delivers real-time, AI-native threat detection across every privileged session. As AI agents proliferate and identity becomes the defining attack surface, Keeper governs access for humans, machines, non-human identities and AI agents, serving as the unified control plane for access, compliance and visibility across the enterprise.
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