Atomicwork, the agentic service management platform designed for the AI era, has announced a strategic investment from Okta Ventures, bolstering its efforts to transform enterprise IT. This partnership merges Agentic AI with advanced identity security, enabling IT teams to enhance employee productivity swiftly and securely while preserving optimal user experiences, leading to expedited resolutions, reduced ticket volumes within workflows, and inherently secure processes.
Through this collaboration, Atomicwork and Okta will develop integrations that incorporate identity verification, access intelligence, and identity governance and administration (IGA) directly into routine service operations. For instance, when an employee encounters access issues with Workday, they can message Atomicwork's Universal AI Agent, Atom, through platforms like Teams, Slack, or a browser, stating the problem. Atom then leverages Okta to verify the user's identity—drawing on role, group membership, and device information—to apply appropriate access policies and provision entitlements automatically. In cases of potential risks, such as logins from unfamiliar locations, Atom routes the request to IT with comprehensive identity details attached.
This approach eliminates ticket creation, minimizes wait times, and guarantees a secure, compliant, and auditable process without manual interventions, fostering trust in automated workflows.
The partnership empowers IT teams to provide tailored, anticipatory assistance spanning all business applications, communication channels, and devices, rendering enterprise IT both efficient and fortified. Atomicwork's AI-native Universal Agent already achieves up to 60% reductions in ticket volumes for IT and service desks through omnichannel, multimodal Agentic AI capabilities, alongside more than 25% gains in end-user satisfaction. Integrating identity safeguards ensures interactions remain rapid, reliable, and regulation-compliant, addressing the demands of distributed global enterprises.
"Legacy ITSM tools were built to manage tickets. We're building Atomicwork to eliminate them," said Vijay Rayapati, Co-founder and CEO of Atomicwork. "Okta Ventures shares our belief that identity is the foundation of trust in the enterprise. With their backing, we'll accelerate our vision of giving modern IT teams the power of AI-native service management and enterprise identity controls in one unified platform, so employees can get instant, secure help wherever they work."
"Identity is at the core of secure, modern enterprise infrastructure," said Austin Arensberg, Senior Director, Okta Ventures. "Atomicwork is redefining how IT service management works in an AI-first world, and we're excited to support their vision of bringing identity-driven automation and agentic AI to enterprises everywhere."
With over $40M raised across seed and Series A funding, Atomicwork is poised to expedite its roadmap for unified AI-driven service management and identity controls. For more details or a demo, visit www.atomicwork.com.
This investment not only fuels Atomicwork's innovation but also sets a benchmark for secure, AI-enhanced IT operations, enabling organizations to prioritize strategic growth over routine disruptions.
Atomicwork is a modern service management platform, built for the AI era. With agentic AI and identity at the core, it automates routine IT tasks, unifies internal workflows, and delivers instant, contextual ITSM and ESM across Slack, Teams, and the browser—empowering IT teams to focus on strategic initiatives that drive business growth. Headquartered in San Francisco, Atomicwork serves global enterprises with offices in India and Singapore.
Okta Ventures (www.okta.com/okta-ventures) invests in and supports companies building cutting-edge technologies in identity, security, and privacy. As part of the leading identity cloud, Okta Ventures provides access to Okta's APIs, technologies, and engineering expertise, while supporting portfolio companies' go-to-market and brand growth.
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