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1Kosmos, a leader in unifying identity proofing and passwordless authentication, has launched a native integration with the ServiceNow AI Platform. Available now in the ServiceNow Store, this solution embeds high-assurance identity verification directly into ServiceNow workflows, enabling secure IT help desk recovery, account resets, and sensitive change requests while preventing social engineering and account takeover attacks.
IT help desks remain a prime target for social engineering, where attackers exploit manual or weak identity checks to gain initial access, escalate privileges, and execute account takeovers. This integration empowers organizations to enforce strong verification at the exact moment of risk—inside existing ServiceNow processes—without slowing response times or disrupting agent productivity.
As a ServiceNow Build Partner, 1Kosmos delivers identity assurance directly within the platform. Agents or automated workflows can trigger verification for high-risk actions, ensuring consistent protection across:
The solution uses government-issued document verification, biometric authentication, and cryptographic validation to confirm identity reliably. After initial proofing, re-verification is fast and frictionless, supporting passwordless access and maintaining privacy without re-enrollment.
“Organizations shouldn’t have to choose between security and productivity at the service desk,” said Huzefa Olia, COO of 1Kosmos. “By embedding high-assurance identity verification directly into ServiceNow workflows, customers can stop social engineering threats at the point of attack while preserving the speed and efficiency their teams depend on.”
By replacing vulnerable knowledge-based authentication and one-time codes with high-assurance methods, the integration significantly reduces the risk of impersonation and downstream compromise. It aligns with zero-trust principles by continuously validating identity at critical junctures, helping organizations meet compliance requirements while improving overall security posture.
The 1Kosmos-ServiceNow integration is available now through the ServiceNow Store. This launch reinforces 1Kosmos’ focus on unifying identity proofing, strong authentication, and frictionless user experiences to prevent fraud and account takeover across enterprise environments.
About 1Kosmos
1Kosmos enables remote identity verification and passwordless multi-factor authentication for workers, customers, and residents to securely engage with digital services. By unifying identity proofing, credential verification, and strong authentication, the 1Kosmos platform prevents identity impersonation, account takeover, and fraud while delivering frictionless user experiences and preserving the privacy of users' personal information.
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