Hexnode UEM, the enterprise software division of Mitsogo Inc., has announced a new integration with ServiceNow, the AI control tower for business reinvention. The integration connects Hexnode UEM with ServiceNow Incident Management, empowering enterprises to accelerate incident resolution and enhance overall IT agent productivity. The integration establishes a two-way connection that centralizes critical endpoint management functions directly within the IT service workflow.
Hexnode UEM integrates with ServiceNow Incident Management.
Automatic sync of device and user details into ServiceNow CMDB.
IT technicians can raise and associate incident tickets from within ServiceNow.
Admins can execute endpoint remediation actions directly from ServiceNow.
Provides real-time view of ServiceNow incidents within Hexnode UEM portal.
Integration available exclusively for Hexnode Ultra plan customers.
Centralized Device Data automatically syncs device and user details from Hexnode UEM directly into ServiceNow Configuration Management Database (CMDB), providing IT teams with deep visibility. Faster, Smarter Ticketing empowers IT technicians to raise and associate incident tickets with intended devices from within ServiceNow Incident Management. Actionable Workflows enables admins to execute immediate endpoint remediation actions such as device lock and app installation directly from the ServiceNow AI Platform. Comprehensive Incident Visibility provides a complete, real-time view of all current and past ServiceNow incidents associated with a device within the Hexnode UEM portal.
Sahad M, Chief Technology Officer at Hexnode, stated: "Enterprises rely on IT to keep every device and service running seamlessly, and efficient incident resolution plays a vital role in achieving that. Our integration with ServiceNow is a force multiplier for handling device incidents, helping IT agents to deliver faster, more effective support. This is a key part of our strategy towards the convergence of ITOps and SecOps, bringing all these functions together in one workflow."
Hexnode's UEM platform offers organizations a centralized console for managing and securing endpoints across all major operating systems. The platform streamlines IT operations with core features such as Patch Management, Application Management, Remote monitoring, and AI-driven Automation. Beyond standard administration, Hexnode supports diverse enterprise environments with specialized tools including Kiosk Management, BYOD Management, and Rugged Device Management.
About Hexnode
Hexnode, the enterprise software division of Mitsogo, is a leading provider of endpoint solutions that streamlines management and security. Hexnode UEM provides powerful, autonomous, and AI-powered endpoint management, while Hexnode XDR features proactive threat detection and response. Empowering businesses in over 130 countries, Hexnode continues to build a seamless ecosystem of connected tools.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones, and thrive on the tech pulse.
