Glance, a leader in cobrowse and visual collaboration solutions, has partnered with Cloudhesive, an AWS Premier Partner, to enhance customer experiences through Glance’s Guided CX platform. This collaboration, announced on August 5, 2025, integrates human-centered digital interactions into Cloudhesive’s scalable cloud contact center solutions, leveraging AWS infrastructure.
Glance and Cloudhesive partner to deliver Guided CX on AWS cloud solutions.
Enhances contact centers with real-time, human-centered customer interactions.
Accelerates deal cycles and improves first-call resolution rates.
Boosts agent productivity and customer trust with secure collaboration tools.
Available on AWS Marketplace for seamless Amazon Connect integration.
Aligns with digital transformation trends highlighted at AWS Summit 2025.
Glance’s Guided CX platform, integrated with Cloudhesive’s AWS-based contact center solutions, enables real-time, empathetic customer interactions. “Cloudhesive brings the infrastructure; Glance brings the high-touch human interaction,” said Adam Atwood, VP of Strategic Partnerships at Glance. The solution allows agents to guide customers through complex purchases, onboarding, or issue resolution using cobrowse and visual collaboration tools. This reduces friction in high-stakes interactions, shortens sales cycles, and improves first-call resolution rates, fostering stronger customer relationships and loyalty across industries like finance, healthcare, and retail.
The partnership leverages Cloudhesive’s expertise in delivering secure, scalable AWS cloud solutions, including Amazon Connect, to provide a seamless platform for digital customer experiences. “At CloudHesive, we’re committed to helping organizations deliver modern customer experiences with the perfect balance of automation and human interaction,” said Patrick Hannah, CTO of CloudHesive. Available on the AWS Marketplace, the integrated solution ensures secure, face-to-face digital collaboration without compromising scalability. This aligns with the digital transformation focus at the AWS Summit in New York City, where modernizing customer experiences was a key theme.
By combining Glance’s ability to connect agents and customers at critical moments with Cloudhesive’s robust cloud infrastructure, the partnership addresses the growing demand for personalized digital experiences. The solution boosts agent productivity by streamlining workflows and enhances customer trust through secure, human-centered interactions. With over 1,500 organizations already using Glance’s platform, this collaboration empowers contact centers to reduce customer effort, resolve issues faster, and drive measurable business outcomes, positioning both companies as leaders in cloud-based customer experience innovation.
The Glance and Cloudhesive partnership delivers a transformative approach to customer experience, blending human connection with scalable cloud technology. By integrating Guided CX with AWS infrastructure, the collaboration enables enterprises to deliver empathetic, efficient, and secure digital interactions, meeting the evolving needs of modern contact centers.
CloudHesive is an AWS Premier Consulting Partner and Managed Service Provider specializing in secure, scalable cloud solutions. With headquarters in Florida and offices across Denver, Argentina, Colombia, and Chile, CloudHesive delivers deep expertise in cloud migrations,managed services, application modernization, and advanced contact center transformation through Amazon Connect.
Its flagship platform, ConnectPath CX, is a robust Contact Center as a Service (CCaaS) solution that extends Amazon Connect with advanced self-service, AI, and workforce optimization capabilities—empowering organizations to deliver seamless, omnichannel customer experiences.
Glance Guided CX™ helps enterprises earn, keep, and grow customers through instant, personal, human-to-human collaboration sessions within their mobile apps, portals, and websites. Glance is easy for everyone and works on any platform or device.
The world's most recognizable brands trust Glance in moments that matter to build relationships, increase revenue, and boost customer lifetime value.
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