8x8, Inc. and PLDT Enterprise have partnered to launch 8x8 Silent Mobile Authentication in the Philippines, integrating PLDT’s SmartSafe SilentAccess solution into the 8x8 Connect platform. This frictionless, secure verification method uses mobile network and SIM-based signals to authenticate users silently, eliminating the need for one-time passwords (OTPs) and reducing fraud while improving customer experience and login success rates.
Mobile fraud attacks in the Philippines continue to rise alongside the rapid growth of digital transactions and reliance on mobile numbers for authentication. While SMS OTPs remain widely trusted, they introduce friction through manual code entry, leading to user drop-off and vulnerability to interception or spoofing. 8x8 Silent Mobile Authentication addresses these challenges by silently validating users through mobile network signals, delivering a faster, more secure experience without compromising reliability.
The solution strengthens defenses against SIM-swap and spoofing attacks while accelerating login and transaction flows. By removing the need for OTPs, it minimizes abandonment rates and supports seamless digital interactions, particularly valuable in high-volume customer service and financial use cases.
Through the integration of SmartSafe SilentAccess into 8x8 Connect, businesses gain easy access to advanced verification capabilities backed by PLDT’s extensive mobile network infrastructure. This collaboration equips Philippine enterprises with tools to protect customers, reduce fraud, and support the country’s accelerating digital transformation.
“Digital transactions are growing rapidly across the Philippines, alongside increasingly sophisticated fraud attempts,” said Igor Mostovoy, Product Director, CPaaS at 8x8, Inc. “8x8 Silent Mobile Authentication enables quick, secure user verification without the friction of traditional OTPs. In partnership with PLDT, we’re equipping businesses with innovative tools to protect their customers and maintain trust as digital adoption grows, managing authentication quickly without heavy development effort.”
“SmartSafe SilentAccess represents an important step forward in strengthening the country’s digital infrastructure,” said Armie Sason, Head of Key Industries Group 2 at PLDT Enterprise. “At PLDT Enterprise, our shared commitment with 8x8 is to deliver secure and seamless verification for millions of mobile users. Together, we are enabling enterprises to protect their customers, reduce fraud, and support the Philippines’ ongoing digital transformation.”
About 8x8, Inc.
8x8, Inc. connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction.
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