ServiceNow has announced an expanded partnership with OpenAI to help enterprises move seamlessly from AI reasoning to governed action. The partnership deepens integrations with OpenAI models and provides capabilities for OpenAI agents to access ServiceNow workflows through ServiceNow Action Fabric.
ServiceNow and OpenAI have expanded their partnership to help enterprises move from AI reasoning to governed action.
A new ServiceNow plugin for ChatGPT lets teams move from asking a question to taking governed action in the same conversation, powered by ServiceNow Action Fabric.
OpenAI is joining ServiceNow's Control Tower Alliance as a founding member.
OpenAI plans to use ServiceNow across its operations, while ServiceNow plans to make ChatGPT Work and Codex available to employees.
ServiceNow and OpenAI are collaborating on a joint security solution combining OpenAI's cybersecurity capabilities with ServiceNow's asset, access and enterprise context.
ServiceNow plans to preview a voice experience for its Super Intelligence Control Tower powered by OpenAI voice models.
"When two industry-defining innovators come together, a new chapter of business reinvention begins," said Bill McDermott, chairman and chief executive officer of ServiceNow. "OpenAI is pioneering the frontier of artificial intelligence. ServiceNow is the Super Intelligence Control Tower that orchestrates, secures, and governs AI across the enterprise. Together, we are unlocking extraordinary value for our customers by turning world-class reasoning into trusted execution at global scale."
"AI becomes more useful when people can put it to work in the systems their businesses depend on," said Greg Brockman, president and co-founder of OpenAI. "By bringing our models together with ServiceNow's workflows and business context, we're helping teams build software, address security risks, and put AI to work across their organizations."
The new ServiceNow plugin brings enterprise workflows directly into ChatGPT, allowing teams to move from asking a question to taking governed action in the same conversation. An IT agent can find similar incidents, assess change risk and update applicable records, all without leaving ChatGPT. ServiceNow remains the system where those actions are executed and governed.
ServiceNow and OpenAI are collaborating to develop a joint security solution that combines OpenAI's cybersecurity capabilities with ServiceNow's asset, access and enterprise context. The intended goal is to help teams identify, triage, validate and mitigate attack paths across code, apps, workloads, networks and identities. The broader partnership is intended to accelerate ServiceNow's Shift Zero strategy, and ServiceNow recently joined OpenAI's Trusted Access for Cyber program.
The companies plan to integrate Codex with ServiceNow's AI Workflow Factory, helping developers build applications using ServiceNow's business context and platform capabilities. OpenAI models will also power Build Agent and Autonomous Engineer in AI Workflow Factory.
ServiceNow plans to preview a voice experience for its Super Intelligence Control Tower. An enterprise risk professional describes their AI use case aloud, and the AI agent populates assessment fields, asks follow-up questions and automatically assigns a risk rating based on the stated purpose.
About ServiceNow
ServiceNow is the Super Intelligence Control Tower for business reinvention. The ServiceNow platform integrates with any model, any cloud, and any data source to orchestrate, govern, and secure work across the agentic enterprise. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous work for IT, CRM, Security, Employee Experience, and more.
