Netrio, a full-service IT managed service provider, has launched the next release of NetrioNow, an AI-powered platform designed to revolutionize managed services for mid-market enterprises. This unified solution addresses longstanding frustrations with reactive MSP models by integrating human collaboration, automation, and AI to deliver faster resolutions, greater transparency, and proactive outcomes.
Traditional managed service providers have often fallen short in meeting the escalating IT demands of mid-market businesses, leading to slow, inconsistent support that hampers growth. NetrioNow fundamentally shifts this paradigm by combining human expertise with AI and automation, enabling resolutions in minutes rather than hours. This human-led approach ensures strategic focus on business priorities while minimizing errors and manual workloads.
NetrioNow streamlines IT operations by automating patching, monitoring, and incident response, freeing IT teams for high-value initiatives. Customers benefit from complete visibility into their environments through live dashboards, comprehensive risk registers, and audit trails, providing 24x7 access to historical and predictive data. This eliminates uncertainty around infrastructure, compliance, and performance, fostering informed decision-making.
The platform's continuous monitoring detects vulnerabilities and threats in real-time, leveraging predictive AI for automated remediation and prevention. Beyond security, NetrioNow empowers users with a self-service portal for ticket management, threat blocking, and knowledge access, reducing dependency on providers and accelerating problem-solving. "NetrioNow is a game-changer. The Agio team invested tremendous effort and expertise in developing and refining the AgioNow platform, and the customer response and adoption has reflected the power of this innovation – so much so that the platform played a key factor in Netrio's decision to acquire Agio earlier this year," said Gina Murphy, President & Chief Transformation Officer of Netrio.
Centralized reporting transforms data into actionable intelligence with AI enrichment, offering visualizations of system health, compliance, and risks for executive-level reports. Unique elements like the Unified Portal, Automation Engine, and NetrioAI Suite—including enrichment for sentiment analysis and an Insights Engine—set NetrioNow apart. The Foundations Framework integrates governance with risk management, while customizable dashboards and collaboration tools enhance daily operations.
NetrioNow not only elevates service delivery for its customers but also positions the platform for white-label adoption by other MSPs and MSSPs, driving industry-wide improvements in customer experience. By prioritizing empowerment and outcomes, Netrio redefines partnerships in managed services, helping mid-market enterprises modernize efficiently and capitalize on digital opportunities.
Netrio is a full-service IT managed service provider (MSP) changing the way small- to mid-market enterprises think about technology's role in driving innovation, efficiency, and growth. We provide our customers with the skills, experience, tools, infrastructure and best practices to cost-effectively modernize their operations, capitalize on opportunity and thrive in today's digital marketplace, while reducing costs and improving operational efficiencies from their technology investments. Our end-to-end portfolio of services includes managed IT infrastructure, cybersecurity, cloud, connectivity and voice, and custom application development. With offices in Minnesota; New York; Texas; Belfast, Northern Ireland; and Pune, India, Netrio supports more than 1,000 customers and maintains 450 employees across the globe.
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