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Mimecast, a global cybersecurity leader focused on securing human risk, has announced the appointment of Graham Douglas to the role of Chief Customer & Revenue Officer (CCRO).
The appointment, announced on October 16, 2025, positions Douglas to lead the company's entire global customer and revenue operations, integrating key functions to accelerate growth and enhance customer commitment.
Quick Intel
Executive Appointment: Mimecast named Graham Douglas as its new Chief Customer & Revenue Officer (CCRO).
Strategic Consolidation: Douglas will integrate customer success, sales, and go-to-market strategy into a single global operation.
Core Objective: The move is designed to accelerate global revenue growth and deepen the company's commitment to customer value.
Focus Area: Mimecast specializes in securing human risk using its AI-powered, API-enabled connected platform.
Experience: Douglas brings over 25 years of experience in the SaaS and cybersecurity sectors, including leadership roles at Cloudera and Oracle.
CEO's View: CEO Marc van Zadelhoff highlighted Douglas's "passion for building trusted customer relationships and his operational rigor."
Mimecast, a prominent global cybersecurity firm specializing in securing human risk, announced the promotion of Graham Douglas to the position of Chief Customer & Revenue Officer (CCRO) on October 16, 2025. This promotion is a strategic move to unify the company's customer-facing and revenue-generating operations under a single, experienced leader. In his new role, Douglas is tasked with leading the global customer and revenue operations, directly managing the integration of customer success, sales, and go-to-market strategy. The overarching goal of this structural change is to further accelerate Mimecast’s market growth and solidify its commitment to delivering value to its extensive customer base.
The appointment underscores Mimecast's focus on a customer-centric growth model. By merging the often-separate functions of revenue generation (sales) and post-sale retention (customer success), Mimecast aims to create a cohesive engine for expansion. CEO Marc van Zadelhoff expressed strong confidence in the appointment, noting Douglas’s immediate impact since joining Mimecast eight months prior.
Marc van Zadelhoff, CEO of Mimecast, stated: “Graham joined Mimecast eight months ago and has demonstrated his expertise in customer engagement and his strength in running large global sales organizations since day one.” He added that Douglas's leadership will be instrumental in delivering "even greater value to our customers and partners worldwide."
Douglas himself expressed his readiness to lead this new chapter: “I am thrilled to take on this role at such a pivotal moment in Mimecast’s journey.” He highlighted that Mimecast's "commitment to innovation and customer success is unmatched in the industry," and he looks forward to driving "the next era of Mimecast’s growth."
Graham Douglas's professional background aligns closely with Mimecast's industry focus and growth ambitions in the SaaS market. He brings more than 25 years of experience in building and scaling high-performing teams across the cybersecurity and technology sectors. Before his tenure as Senior Vice President of the Americas at Mimecast, he held senior global leadership positions at major technology companies, including Cloudera, Momentive AI, and Oracle, where he spent a decade managing enterprise sales teams. His proven track record of operational excellence and driving customer-centric growth makes him a fitting executive to lead Mimecast's global expansion and reinforce its position as a leader in securing human risk.
The appointment of Douglas, with his global perspective and deep expertise in SaaS and cybersecurity, is expected to be a significant addition to the executive team as Mimecast continues its mission to protect organizations from the spectrum of modern cyber threats.
Mimecast is a global cybersecurity leader redefining how organizations secure human risk. Its AI-powered, API-enabled connected human risk platform is purpose-built to protect organizations from the spectrum of cyber threats. Integrating cutting-edge technology with human-centric pathways, our platform provides enhanced visibility and strategic insight. By enabling decisive action and empowering businesses to protect their collaborative environments, our technology safeguards critical data and actively engages employees in reducing risk and enhancing productivity. More than 42,000 businesses worldwide trust Mimecast to help them keep ahead of the ever-evolving threat landscape.
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