Kaseya, a global leader in AI-powered IT management and cybersecurity software, has unveiled the first agentic IT management platform. Powered by Kaseya Intelligence, this new system shifts the industry standard from passive AI features that merely surface insights to an execution-focused operating system. The platform autonomously triages tickets, contains security threats, and verifies backups, leveraging unified data across endpoints, help desks, and security operations to perform complex tasks without manual intervention.
Kaseya introduces an agentic platform that autonomously executes IT and security actions.
Kaseya Intelligence is trained on 1 billion tickets, 3 exabytes of data, and 17 million endpoints.
AI-powered Digital Specialists now handle high-volume tasks like automated Ticket Triage.
Unified Cyber Resilience portal integrates on-prem, SaaS, and Cloud backup management.
Kaseya SIEM is now generally available, correlating data from over 60 sources for threat response.
Agentless Hyper-V backup support is scheduled for release in June 2026.
The core architectural distinction of Kaseya's new platform lies in its ability to close the loop between intelligence and action. While many vendors offer AI recommendations that require human follow-up, Kaseya’s execution layer performs the work, validates the outcome, and learns from the results. This autonomous capability is supported by a unified data set that spans the entire IT environment, ensuring that the actions taken are accurate and contextually aware.
"The industry doesn't need another AI feature bolted onto a disconnected tool," said Rania Succar, Chief Executive Officer of Kaseya. "What MSPs and IT teams need is a platform that runs their operations – one that sees across every system, understands context, and acts autonomously. That's what we've built. Kaseya Intelligence is the engine. The platform is the operating system. And the outcome is IT that manages itself."
At the Kaseya Connect Global conference, the company detailed three major components of this rollout. The first is the introduction of Agentic Digital Specialists. The Ticket Triage specialist, now available for Autotask Ultimate customers, automatically categorizes and routes tickets. Early testing suggests this can eliminate up to 80% of categorization errors, which often lead to billing inaccuracies and resolution delays.
Furthermore, Kaseya has unified its backup and recovery tools into a single Unified Cyber Resilience Portal. This integration eliminates tool sprawl by providing a single interface for on-prem and cloud recovery. Enhanced by Kaseya Intelligence, the portal offers AI-driven screenshot verification with 99.9% accuracy and expands protection to Azure Files and, starting in June 2026, agentless Hyper-V environments.
The general availability of Kaseya SIEM provides MSPs and IT teams with enterprise-level security operations without the need for extensive specialized staffing. By correlating telemetry from network, cloud, and email across 60 data sources, the SIEM detects and contains threats in minutes. For organizations that prefer a managed approach, Kaseya offers a 24/7 SOC team accelerated by Kaseya Intelligence to provide expert coverage.
The platform's rapid evolution is highlighted by the delivery of over 100 new features in the last 90 days. As Kaseya Intelligence becomes more deeply embedded, the company aims to continue moving the industry toward a model where IT infrastructure and security environments are increasingly self-managing.
By unifying data and execution, Kaseya is positioning its platform as the primary operating system for modern IT teams, focusing on reducing manual labor and increasing operational scale through autonomous technology.
ABOUT KASEYA
Kaseya is the leading global provider of AI-powered IT management and cybersecurity software, delivering an integrated platform that helps MSPs and businesses manage infrastructure, secure environments, protect data, and streamline operations. Trusted by more than 40,000 organizations worldwide, Kaseya enables customers to improve productivity, reduce complexity, and scale efficiently.
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