Emapta, a global leader in offshore AI-ready dedicated staffing and workforce transformation advisory services, has announced the launch of its new IT Command Center, an enterprise-grade operations hub designed to fortify business continuity, cybersecurity, infrastructure performance, and end-user support for Emapta's 1,300 clients and 13,000 employees worldwide.
Emapta launches IT Command Center integrating NOC, SOC, and Remote Desktop Support teams.
Average incident response time under one minute for real-time visibility and proactive monitoring.
Supports 1,300 clients and 13,000 employees across global IT environment.
Builds on ISO 27001, ISO 27701 certifications, and SOC 2 Type 1 attestation.
Operates 24/7/365 with one shared view of global operations.
Reflects continued investment in Philippines as strategic hub for global operations.
Operating around the clock and year-round, the IT Command Center brings together three cross-functional teams – the Network Operations Center, Security Operations Center, and Remote Desktop Support – into a single integrated environment with one shared view of global operations. With a less than one-minute average incident response time, the center delivers real-time visibility, proactive monitoring, and rapid response across Emapta's global IT environment, spanning endpoints, cloud, SaaS, servers, and network infrastructure.
The launch reinforces Emapta's continued investment in the Philippines as a strategic hub for globally integrated operations. It also reflects the company's ongoing commitment to providing clients with the infrastructure, security, and operational resilience required to support dedicated offshore teams at scale. These new capabilities build on Emapta's foundational data security and privacy controls and independent compliance validation, including ISO 27001 and ISO 27701 certifications, and SOC 2 Type 1 attestation, with continuous, real-time evidence of control effectiveness.
This sophisticated IT infrastructure supports both client confidence and the Emapta talent community with a high-performance, secure computing environment for critical global operations. The IT Command Center is part of Emapta's broader strategy to deliver secure, scalable, and people-first workforce solutions. Its dedicated staffing model enables clients to build exclusive offshore teams that operate as true extensions of their business, supported by the recruitment, HR, IT, compliance, facilities, and operational infrastructure needed for long-term success.
"Organizations that rely on Emapta for strategic global talent sourcing can be confident their people, data and operations are backed by enterprise-grade infrastructure, strong governance and responsive support," said Henry Vassall Jones, Chief Information Officer, Emapta. "By bringing our security, network and support teams under one roof with a single view of our global operations, we can quickly detect and resolve issues before they impact our clients with best-in-class security and operational excellence."
About Emapta
A pioneer in the outsourcing industry, Emapta is creating a new standard for how businesses leverage high performing offshore and nearshore teams, offering maximum control, transparent pricing, no salary mark-ups and flexibility as a seamless extension of onshore teams. Providing dedicated teams across 24 locations in the world's most skilled talent hubs, Emapta offers clients tailored solutions backed by workforce transformation advisory services, supercharging talent strategies with AI-readiness, agility and operational efficiency.
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