Deskpro, a provider of secure AI-powered help desk solutions, has announced its partnership with the AWS European Sovereign Cloud. This collaboration enables Deskpro to support customers deploying its platform in this independent, EU-based cloud environment, delivering strong technical controls, sovereign assurances, and legal protections tailored to European governments and enterprises with strict data residency and compliance needs.
Quick Intel
Deskpro's partnership with the AWS European Sovereign Cloud strengthens its position in serving organizations where data sovereignty and regulatory alignment are critical priorities. By integrating with this fully featured, independently operated cloud, Deskpro ensures customers can leverage advanced AI-driven help desk technology while keeping data entirely within the EU.
Ensuring EU Data Residency and Sovereignty Compliance
The AWS European Sovereign Cloud operates with infrastructure located exclusively in the EU, managed by EU residents, and isolated from other AWS Regions with no dependencies on non-EU systems. This setup provides robust assurances for organizations requiring strict control over data location and processing.
As a partner, Deskpro supports seamless deployment of its platform in this environment, combining powerful AI features for customer and employee support across channels with enhanced sovereignty controls.
Benefits for Regulated Industries and Latency-Sensitive Workloads
Public sector entities, healthcare providers, financial institutions, and critical infrastructure operators can now access Deskpro's AI-powered capabilities while adhering to the highest sovereignty standards. The partnership simplifies compliance by addressing data residency mandates and enabling low-latency options through AWS Local Zones, which extend AWS infrastructure closer to end-users and key business locations.
Deskpro's flexible deployment models—including cloud, VPC, on-premise, private clouds, and sovereign environments—ensure organizations maintain security, compliance, and control tailored to their needs.
“European organizations face growing complexity around data sovereignty and regulatory compliance,” said Brad Murdoch, CEO of Deskpro. “By becoming an AWS European Sovereign Cloud partner, we’re ensuring our customers can access the most advanced help desk technology while maintaining full control over their data and meeting the stringent requirements of EU regulations.”
With this partnership, Deskpro reinforces its commitment to regulated sectors and sovereign environments, empowering enterprises to improve support operations, agent efficiency, and customer experiences while maximizing investments in AWS infrastructure. Deskpro Cloud and Deskpro Private are generally available in AWS Marketplace for organizations ready to explore sovereign-compliant help desk solutions.
About Deskpro
Deskpro is the developer of AI-driven help desk software that empowers organizations worldwide to deliver exceptional customer and employee experiences that translate directly into tangible ROI, through improved customer and agent retention. Deskpro is the only help desk platform with enterprise-grade security, compliance, and data privacy, enabling all organizations to adopt and deploy AI, even in the most regulated industries and sovereign environments. Deskpro is available as a cloud service, and can also be deployed in VPCs, on-premise, private clouds, and sovereign clouds. Trusted by leading enterprises worldwide in banking, technology, financial services, healthcare systems, aerospace and defense, as well as government agencies, Deskpro is led by experts in enterprise software, customer experience, and customer support.
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