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Majesco, a global leader in cloud intelligent insurance software, announced the launch of Majesco Unified on August 19, 2025, a revolutionary support experience designed to drive measurable business outcomes for insurers. This innovative service integrates personalized engagement with Majesco’s intelligent platform to maximize investment value and accelerate innovation.
Majesco Unified transforms support into a strategic, outcome-driven partnership.
Features Unified Team, Smart SLAs, BAU Changes, and End-to-End Partnership.
Offers faster response times, dedicated experts, and proactive lifecycle support.
Aligns with business goals to enhance innovation and operational efficiency.
Early adopter MMG Insurance reports improved insights and collaboration.
Complements Majesco’s SaaS platform, serving 350+ insurers globally.
Majesco Unified shifts support from reactive ticket resolution to a proactive, business-focused model. “With Majesco Unified, we’re transforming support into a true engine for business success and growth,” said Manoj Palakkal, Chief Customer Officer at Majesco. It combines mission-critical services with value optimization, ensuring insurers achieve strategic goals efficiently.
Majesco Unified stands out with:
Unified Team, Unified Vision: Faster resolution for high-severity issues via a single Account Executive and dedicated Chief Architect, ensuring streamlined communication and architectural consistency.
Smart SLAs and KPIs: Collaboratively defined metrics align with business-critical outcomes, driving consistent achievement across the value chain.
Business As Usual (BAU) Changes: Pre-packaged updates for rates, circulars, and regulatory compliance, streamlining change management.
End-to-End Partnership: Supports implementation, upgrades, and ongoing optimization for sustained growth.
“With customer and agent expectations for exceptional value continuously increasing, Majesco’s Unified Support offers a focused framework that aligns our business goals and priorities,” said Matt McHatten, President and CEO of MMG Insurance. Early results show enhanced insights and collaboration, leveraging Majesco’s platform to meet evolving technology needs.
Majesco Unified builds on Majesco’s leadership in cloud insurance solutions, serving over 350 insurers with 90% on cloud platforms. It complements innovations like Majesco Copilot and aligns with industry trends, as seen in competitors like Guidewire and Duck Creek, which also emphasize customer-centric support. The launch addresses the need for modernized operating models, as highlighted in Majesco’s Strategic Priorities 2025 report.
Majesco is the partner P&C and L&AH insurers choose to create and deliver outstanding experiences for customers. We combine our technology and insurance experience to anticipate what is next, without losing sight of what’s important now. Over 350 insurers, from MGAs, greenfields and startups to some of the world’s largest insurers and reinsurers, rely on Majesco’s intelligent SaaS platforms solutions, with GenAI powered insurance data analytics, of core, data, analytics, distribution, underwriting, loss control, digital, and rich ecosystem of partners to create their next now.
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